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Old 12-10-2012, 04:52 PM   #1 (permalink)
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Exclamation Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

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This blackberry is absolutely horrible hasn't worked from about a week after purchase was originally meant as a birthday present for a family member and now it doesn't even stay on for longer than a few hours and the whole time its on its overly hot (and no it is nothing to do with unnecessary applications being open in the background because every lone application pushed from the carrier or unnecessary application has been UN-installed from it with the desktop manager) or any device update because it is completely up to date and been installed several times over so i now challenge any one to answer with a fix or explanation with a reason as to why the piece of hardware itself would overheat for no reason and drain battery at such a fast rate it is extremely frustrating as tesco and o2 have been passing me back and forth and as a kind of salt in the wound neither o2 or the branch of tesco that i purchased it from never actually sent me the contract to the phone so i am now paying for something i have no way of getting an exchange or refund! absolutely ridiculous. and the carrier is actually o2 got that wrong

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Old 12-10-2012, 04:57 PM   #2 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

So, how would you like us to help?
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Old 12-10-2012, 05:31 PM   #3 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

WOW.

I hate text speak. It makes me ill to even try to read it.
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Old 12-11-2012, 07:20 AM   #4 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

In for lulz.
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Old 12-11-2012, 07:50 AM   #5 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

So, I'll summarize. The OP has what is apparently a defective device, but (for reasons I don't completely follow) is not capable of or able to return it to the seller for a refund or an exchange.

Too bad.
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Old 12-11-2012, 07:59 AM   #6 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

And he thinks that this forum is somehow affiliated with the BlackBerry Corporation.
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Old 12-11-2012, 10:59 AM   #7 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

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And he thinks that this forum is somehow affiliated with the BlackBerry Corporation.


No RIMjobs here!
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Old 12-11-2012, 12:29 PM   #8 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

Quote:
Originally Posted by aiharkness View Post
So, I'll summarize. The OP has what is apparently a defective device, but (for reasons I don't completely follow) is not capable of or able to return it to the seller for a refund or an exchange.

Too bad.
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Either that or a defective battery. If I were him, I would start there. Or maybe go on a forum and rant, which would probably fix my issue just as well.
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Old 12-11-2012, 01:03 PM   #9 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

Quote:
Originally Posted by Pissdoffguy View Post
This blackberry is absolutely horrible hasn't worked from about a week after purchase was originally meant as a birthday present for a family member and now it doesn't even stay on for longer than a few hours and the whole time its on its overly hot (and no it is nothing to do with unnecessary applications being open in the background because every lone application pushed from the carrier or unnecessary application has been UN-installed from it with the desktop manager) or any device update because it is completely up to date and been installed several times over so i now challenge any one to answer with a fix or explanation with a reason as to why the piece of hardware itself would overheat for no reason and drain battery at such a fast rate it is extremely frustrating as tesco and o2 have been passing me back and forth and as a kind of salt in the wound neither o2 or the branch of tesco that i purchased it from never actually sent me the contract to the phone so i am now paying for something i have no way of getting an exchange or refund! absolutely ridiculous. and the carrier is actually o2 got that wrong
Still waiting. Give us some more info and we might help.
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Old 12-12-2012, 03:10 PM   #10 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

I have had three replacement batteries for the device one from o2 themselves one from amazon and the third from another o2 shop, and by the way, At no point have i said that this website was affiliated or connected to RIM in any way so I'll just quote the sentence that I've requested the answer to, "so i now challenge any one to answer with a fix or explanation with a reason as to why the piece of hardware itself would overheat for no reason and drain battery at such a fast rate" and as the title of the topic is "Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer", to be honest without being an expert i wasn't expecting many people to reply WITHOUT an answer or a fix to the problem i have.
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Old 12-12-2012, 03:28 PM   #11 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

There isn't a fix if it is a defective device, not anything you can do at least. Maybe it can be repaired. No way of knowing without having someone qualified and with device in hand diagnose it.

If you bought from a legit seller and the device is in warranty, the solution to your problem would be to exchange the device. From your story, you can't do that.

I've assume the device has been like this from the start, that it is defective. But looking at your post again it seems it was ok the first week. Apps sucking resources and hitting the network will run the battery down fast a can make the device warm to the touch. What troubleshooting did you do? You might want to do a security wipe and select to delete user installed apps. Do a full backup first. After the wipe, test for 24 hours before you install or reinstall any apps. You can selectively restore your data like address book and so forth, but do your settings over, and don't install any apps until you test for a while. If the battery is still running down fast and the device heating up, you have a hardware issue.
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Old 12-12-2012, 03:42 PM   #12 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

Quote:
Originally Posted by Pissdoffguy View Post
I have had three replacement batteries for the device one from o2 themselves one from amazon and the third from another o2 shop,
This information would have been helpful in the original post.
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Old 12-12-2012, 06:11 PM   #13 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

Quote:
Originally Posted by Pissdoffguy View Post
I have had three replacement batteries for the device one from o2 themselves one from amazon and the third from another o2 shop, and by the way, At no point have i said that this website was affiliated or connected to RIM in any way so I'll just quote the sentence that I've requested the answer to, "so i now challenge any one to answer with a fix or explanation with a reason as to why the piece of hardware itself would overheat for no reason and drain battery at such a fast rate" and as the title of the topic is "Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer", to be honest without being an expert i wasn't expecting many people to reply WITHOUT an answer or a fix to the problem i have.
People are far less inclined to help you with that attitude. I'm not preaching, just stating fact.

The reason your device is overheating is either a hardware malfunction or less likely, a problem with the OS, as happened with my 9330 when I first got it.

When you replace a battery, you must make sure it is an official BlackBerry product. There are plenty of knock-off batteries online, and they're garbage.
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Old 12-16-2012, 11:02 AM   #14 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

Quote:
Originally Posted by fourstringfuror View Post
People are far less inclined to help you with that attitude. I'm not preaching, just stating fact.

The reason your device is overheating is either a hardware malfunction or less likely, a problem with the OS, as happened with my 9330 when I first got it.

When you replace a battery, you must make sure it is an official BlackBerry product. There are plenty of knock-off batteries online, and they're garbage.
Well to be completely honest i have been dealing with this crap for a while, I don't necessarily mean to come across in an aggressive/ill mannered way it's just extremely frustrating when something you've spent money on cannot be exchanged or fixed and only then you'll suddenly realize that your attitude will slowly deteriorate.
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Old 12-16-2012, 11:09 AM   #15 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

The carriers can be very unhelpful. That is no surprise. If you have no documentation of your purchase, however, there's no one to blame but you.

Try the security wipe first. If that doesn't work, either reinstall the OS or intall the latest OS available for your model. You could skip to installing the latest OS but that isn't without risk.

If you've already tried the advice given above, tell us what you found.
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Old 12-16-2012, 03:49 PM   #16 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

Wondering if this was a new BB or used?
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Old 12-18-2012, 05:03 PM   #17 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

Has the OP done any of the recommended steps?
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Old 12-22-2012, 02:54 PM   #18 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

Why bother , it's easy to complain.
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Old 01-26-2013, 07:21 PM   #19 (permalink)
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Default Re: Blackberry 9320 BAD PROBLEMS!!!! NO-ONE can answer.

If you got the phone recently from either o2 or tesco. You can contact Blackberry UK support team by going to their website and explaining all your worries. Make sure you have your IMEI and be sure your phone was purchased less than two years.
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