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Old 02-13-2006, 10:20 AM   #1 (permalink)
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Default 7100G - Unable to open attachments

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I just deployed a new 7100G to a remote user. He's unable to open attachments. Any emails with an attachment do not show the paper clip on th eenvelope in the inbox view. When he opens the email, it does have the [1 Attachment] at the top of the email, but when he clicks on it, there is no "open attachment" option.

I've removed him from the BES and redid the Enterprise Activation. No dice.

Any suggestions? I hate working on these issues 2000 miles away, so any advise is appreciated!!


Thankx,

Eric
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Old 02-14-2006, 02:18 AM   #2 (permalink)
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bumperoo
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Old 02-22-2006, 01:53 PM   #3 (permalink)
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anyone?
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Old 05-02-2006, 09:58 PM   #4 (permalink)
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Eric, ever get this fixed?
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Old 05-03-2006, 04:03 PM   #5 (permalink)
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Quote:
Originally Posted by Seattle18
Eric, ever get this fixed?
Yep - Found out the user removed the Attachment Service under Options->Applications. Reinstalled it and it works (amazing!)
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Old 03-07-2007, 02:49 PM   #6 (permalink)
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This attachment service is on the blackberry handheld right?
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Old 03-07-2007, 06:25 PM   #7 (permalink)
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Quote:
Originally Posted by amarprusty
This attachment service is on the blackberry handheld right?
Yes, follow the direction Eric gave above... delete and reinstall.
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