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anelko 03-27-2013 06:32 PM

Password keeper - migration issue

I am having issue with user migrated from one organization to another. Activating him on the new BES , did not make available his password keeper.
We have no device desktop manager backups.

Tried to simulate reactivating his BB device to the old source server, creating a new mailbox on the source organization, setting all the attributes as the original mailbox had and activating his device. Unfortunately FAILED.:x

Removing him from BAS and adding him again will completely loose his Password keeper.:cry:

Can anybody suggest a solution ?

Is it possible to retrieve from the BES the user's password keeper file and provide it to him ?

Thank you in advance,


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