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Old 04-02-2013, 09:16 PM   #1 (permalink)
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Default Torch 9800 on enterprise, I can't setup 'internet mail account'

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I have a 9800 on a company enterprise server. On the weekend I changed my password like we need to do every 90 days (is there a way to change that?), then later I couldn't remember what I changed it to (yes I'm an idiot I guess).

Tried 10 times, it locked me out and when it started up again it only worked as a phone, I could still send/receive calls. I plugged it into my pc, did a restore and called our company help line, they gave me a new enterprise password and I got that working again. My profile is "power user" so I am (was) able to add my personal email accounts, but when I go to setup, emails accounts the only email accounts I have the option to setup is the enterprise one.

I called the phone provider, the tech guy was able to see my other email accounts, I gave him my PW's for them and he was able to reset them, so now I have access to them again but still when I go to setup / email all I see is the enterprise account, I am not able to add or deletr sny accounts or change PW's etc.

What is stopping me from being able to setup the 'internet email' accounts on the BB when it's obviously setup for them? When I try setting up the account online with the provider (TELUS in Canada) it tells me I must do it using the phone's "internet email" option which of course I can't do.
Any help appreciated, thanks.
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Old 04-02-2013, 11:43 PM   #2 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

156 reads, no one's got any ideas?
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Old 04-03-2013, 07:01 AM   #3 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

You need to wait more than 2.5 hours before bumping your own thread.

Have you pulled the battery since you re-activated?
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Old 04-03-2013, 07:57 AM   #4 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

I wasn't bumping, just asking a question and yes I've rebooted it several times. I think there's some kinda glitch with the phone stopping the 'internet mails account' option, bit of a weird one I guess.
The guy told my a software update would probly fix it but it's up to date. Is there any way to run the same again?
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Old 04-03-2013, 09:19 AM   #5 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

Quote:
Originally Posted by Fisherguy View Post
I wasn't bumping, just asking a question and yes I've rebooted it several times. I think there's some kinda glitch with the phone stopping the 'internet mails account' option, bit of a weird one I guess.
The guy told my a software update would probly fix it but it's up to date. Is there any way to run the same again?
No, you bumped, but that's neither here nor there as the point remains.

Have you tried going into the host routing table and re-registering? Have you logged into your provider's BIS site to unregister and reregister your device?
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Old 04-03-2013, 09:47 AM   #6 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

This thread was only about 3 down when I asked the question, so it wasn't a bump, I was just hoping for a solution before turning in last night.



That's what I'm saying, when I go to the TELUS website it tells me to do it using the 'internet mail' option which doesn't show.

Here's what it gives me, I imagine you're familiar with it:
"Cannot create account:
This action cannot be performed using a browser on a computer.
Use the email setup application on your BlackBerry smarthphone
to create an account"


I've re-registered from the routing tabes, yes.

I noticed when I go to options / device / app management, I DO have "email setup application version 6.11.02.216.1323" installed but it's not showing up, is thee any way to re-install this app?

Last edited by Fisherguy : 04-03-2013 at 10:01 AM.
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Old 04-03-2013, 10:03 AM   #7 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

It sounds like it may be worthwhile to try a device wipe and reload using JL_Cmder.
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Old 04-03-2013, 10:23 AM   #8 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

Is there a link that shows how to do that?
So I'd do a backup first? (Can't link to the site, don't have enough posts)

forums.crackberry.com/tips-how-faq-f3/how-wipe-jl_cmder-53502

I guess I'd need to get my enterprise password reset again but that's pretty simple.
Thanks for your help.
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Old 04-03-2013, 10:25 AM   #9 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

Search the forums for jl_cmder.

Back up the device before you do anything.
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Old 04-03-2013, 11:49 AM   #10 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

I did that, every thread is mega pages long, I'll look for a step by step guide.
Never done this before, I'm thinkin I'd rather re-format and do a fresh windows install than try this, maybe I'll just put in for a Z10! ;)
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Old 04-03-2013, 12:04 PM   #11 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

Quote:
Originally Posted by Fisherguy View Post
maybe I'll just put in for a Z10! ;)
That's not a bad idea either, particularly if you live in an area where Telus has LTE.
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Old 04-05-2013, 08:47 PM   #12 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

wipe device, add in personal account activate on BES after

if personal is removed after activation, then you have a policy preventing it
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Old 04-05-2013, 09:44 PM   #13 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

Ya, that's what dc said above, so if anyone has a good link for how to wipe and re-load can you post it here please?
Never done anything like this before.
Thanks
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Old 04-06-2013, 12:12 PM   #14 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

Quote:
Originally Posted by Fisherguy View Post
Ya, that's what dc said above, so if anyone has a good link for how to wipe and re-load can you post it here please?
Never done anything like this before.
Thanks
JL_Cmder
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Old 04-06-2013, 01:47 PM   #15 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

That's a 45 page thread, was kinda looking for a step by step guide.
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Old 04-06-2013, 02:36 PM   #16 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

Quote:
Originally Posted by Fisherguy View Post
That's a 45 page thread, was kinda looking for a step by step guide.
First page.
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Old 04-13-2013, 11:21 AM   #17 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

Was going to try this on the weekend, there is no step by step guide on the first page.
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Old 04-13-2013, 12:16 PM   #18 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

found some links
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Old 04-13-2013, 12:16 PM   #19 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

I found this:
How To: Use JL_Cmder to Wipe A BlackBerry

and this:
Install or Upgrade the BlackBerry Handheld Software

We'll see what happens.
Thanks.
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Old 04-13-2013, 05:55 PM   #20 (permalink)
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Default Re: Torch 9800 on enterprise, I can't setup 'internet mail account'

Okay, successfully wiped it and reloaded, when I go to setup emails, I still only have 1 choice, Enterprise Account.
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