BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-13-2013, 09:07 PM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2011
Model: 9800
PIN: N/A
Carrier: ATT
Posts: 129
Post Thanks: 1
Thanked 1 Time in 1 Post
Default Encouragement

Please Login to Remove!

This past experience with Blackberry Customer Orientation and Service has certainly not been one of Blackberry's finest hours. I have reported on that in other threads so others can benefit from my experience and so that Blackberry might have another avenue of information. My experience is that sometimes it is difficult to get word to the people who can actually make a difference if they choose.

Customer service starts with the design of the product and the system service reps use to meet the inevitable problems customers are going to have.

Frankly, when I started this I had no idea it was going to take so much of my time. But, I like Blackberry and was hopeful someone was reading my direct input to Blackberry and my posts on this forum.

Today I received an email from Blackberry telling me they had read my stuff and were taking it seriously. The email said they appreciated input and were reviewing everything. Certainly, this could all be eye wash. But, the mere fact they sent the email and asked for more input tells me they are taking feedback seriously. No one can ask for anything more.

I'm looking forward with optimism for Blackberry.
Offline  
Old 05-13-2013, 09:25 PM   #2 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,530
Post Thanks: 220
Thanked 345 Times in 311 Posts
Default Re: Encouragement

It's an eyewash. They don't care about you. Or me. Or NJBlackBerry. Or alicepattinson. or bisleri.

If it makes you feel better though, that's all that counts.
__________________
I h8 txtspk.
Offline  
Old 05-14-2013, 02:06 PM   #3 (permalink)
Thumbs Must Hurt
 
Join Date: Aug 2011
Model: 9800
PIN: N/A
Carrier: ATT
Posts: 129
Post Thanks: 1
Thanked 1 Time in 1 Post
Default Re: Encouragement

dc/dc you may be correct. Based on past performance you are probably correct. But I choose to be optimistic as long as I can.
Offline  
Old 05-14-2013, 03:14 PM   #4 (permalink)
New Member
 
jsconyers's Avatar
 
Join Date: Jul 2007
Location: In a van down by the river.
Model: NOTE2
OS: 4.1
PIN: <- Where do I find this?
Carrier: Sprint
Posts: 15,071
Post Thanks: 139
Thanked 140 Times in 121 Posts
Default Re: Encouragement

Quote:
Originally Posted by dc/dc View Post
It's an eyewash. They don't care about you. Or me. Or NJBlackBerry. Or alicepattinson. or bisleri.

If it makes you feel better though, that's all that counts.
That may be true, but they care about me, TBOLTRAM, and LunkHead!
__________________
The difference between stupidity and genius is that genius has its limits.
When you take things for granted, the things you are granted, get taken.
Even a mosquito doesn't get a pat on the back until it starts to work.
Too many people miss the silver lining because they're expecting gold.
[BES 5.0.3 / GroupWise 2012 HP2]
Offline  
Old 05-14-2013, 03:37 PM   #5 (permalink)
Spam Reporter
 
dc/dc's Avatar
 
Join Date: Oct 2005
Location: IAD
Model: 6230
Carrier: Voicestream
Posts: 14,530
Post Thanks: 220
Thanked 345 Times in 311 Posts
Default Re: Encouragement

Quote:
Originally Posted by jsconyers View Post
That may be true, but they care about me, TBOLTRAM, and LunkHead!
HAHA!
__________________
I h8 txtspk.
Offline  
Old 05-14-2013, 06:17 PM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Jan 2013
Model: 9900
PIN: N/A
Carrier: ATT
Posts: 63
Post Thanks: 4
Thanked 4 Times in 4 Posts
Default Re: Encouragement

hahaha. Oh yeah!
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Encouragement
Thread Thread Starter Forum Replies Last Post
Sync 7100 with Thunderbird .:BK:. General Legacy Device Discussion 35 08-11-2009 08:42 AM





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.