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Old 07-05-2013, 08:45 AM   #1 (permalink)
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Angry Internet?

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I got a new phone from my friends work. It was locked as a work phone so we did a wipe and now all the features are available..
The phone is a 9300 and it works apart from internet.

I've paid for internet on my phone, the browser icon doesn't appear on the phone at all and when i go into the app world it says ''blackberry app world is having trouble connecting to the blackberry app world server. verify your network connections and try again.'

I've already done a diagnostics test and sent error reports. The data services are on. When i go into Service Status it says my blacberry internet service is not connected.
Hellpppppp!
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Old 07-05-2013, 09:02 AM   #2 (permalink)
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Default Re: Internet?

You need a BlackBerry Data Plan to get data services like the internet, BB app world, email, etc. A generic carrier data plan that works for regular smartphones will NOT work for a BlackBerry.
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Old 07-05-2013, 04:51 PM   #3 (permalink)
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Default Re: Internet?

As said above, call giffgaff and have then add the Blackberry dataplan to your account and send the correct service books.
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Old 07-05-2013, 08:22 PM   #4 (permalink)
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Default Re: Internet?

Although they support the Blackberry, there is no indication of a Blackberry data plan available. the Blog responses suggest users get an O2 BB plan added because O2 is the base provider. Unless they keep it a secret the plans offered do not state BB.
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Old 07-12-2013, 05:49 AM   #5 (permalink)
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Default Re: Internet?

Quote:
Originally Posted by LeviBluey View Post
Contact your carrier network and ask them for a monthly BIS data plan , that will get you started
Posted via BlackBerryForums.com Mobile
Did you even read the thread before posting?
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Old 07-12-2013, 05:50 PM   #6 (permalink)
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Quote:
Originally Posted by dc/dc View Post
Did you even read the thread before posting?
Well , atleast one problem was solved --- the missing browser icon means the OS has corrupted files , so re-installing the OS could work
Posted via BlackBerryForums.com Mobile
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Old 07-12-2013, 07:00 PM   #7 (permalink)
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Default Re: Internet?

Quote:
Originally Posted by LeviBluey View Post
Well , atleast one problem was solved --- the missing browser icon means the OS has corrupted files , so re-installing the OS could work
Posted via BlackBerryForums.com Mobile
No, it does not mean the OS has corrupted files.
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Old 07-13-2013, 09:37 AM   #8 (permalink)
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Default Re: Internet?

Maybe the browser is on vacation and will be back soon
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Old 07-13-2013, 10:54 AM   #9 (permalink)
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Default Re: Internet?

I think the browser is on holiday and will stay away until a proper BlackBerry Data Plan is added.
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