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Old 07-05-2013, 12:54 PM   #1 (permalink)
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I'd be grateful if anyone can help please. I recently changed to an iMac. The Blackberry desktop software on the PC was fine - no problems (I have a Bold 9790). However when I downloaded the software to the Apple yesterday and connected the phone the first thing I saw was 'updates are available' or suchlike. I pressed it (as I understood where 'updates' are available, that's what one should do) and about an hour later I found my phone had been wiped of all emails, texts and applications (and maybe more). I managed to restore with the old PC but I've still lost 1-2 months worth.

On the PC version it was much clearer. You could transfer photos and all easily and backup. Have I lost everything or is it on the Mac somewhere? Any tips/thoughts?!

Many thanks.
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Old 07-05-2013, 01:05 PM   #2 (permalink)
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Default Re: Apple software

Did you not perform a backup before updating your device?
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Old 07-05-2013, 08:25 PM   #3 (permalink)
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Default Re: Apple software

The old DM would do a backup before doing anything but other users have reported the same issue with even the microsoft version. Before doing anything it is always best to do a backup first. Sad way to learn a lesson.
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Old 07-06-2013, 02:59 AM   #4 (permalink)
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Default Re: Apple software

Thanks v much. Unfortunately I didn't! The first thing I saw was the Update thing. Had no real reason to think that would wipe everything! Silly of me but it seems this software is pretty badly designed - the Apple version anyway. As you say - learnt it the hard way but...
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Old 07-06-2013, 12:10 PM   #5 (permalink)
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Default Re: Apple software

The Apple client has had some puzzling alterations vs. the Windows client over the years. Lack of prompts for things like backups, etc. At times it seems like the Apple version is an afterthought.
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