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cheerful 08-07-2013 11:58 AM

Where are the Device Data?
I just re-activate my 9300 on BES. The initial problem is that I have two sets of calendars and address books. I normally use Desktop software to delete them. But now, I can't seem to do that any more.

If I go to Backup or Delete Device Data, I only see 3 entries

Handheld Agent 612 Entries
Policy 0 Entries
Random Pool 1 Entries

At my home desktop, I no longer have the option to sync the organizer.

Is there some changes that disabling this?


dc/dc 08-07-2013 12:01 PM

Re: Where are the Device Data?
Once activated on BES, you cannot sync to a desktop, only backup and restore.

cheerful 08-07-2013 12:22 PM

Re: Where are the Device Data?
I used to be able to turn off wireless sync and then sync with desktop.

But besides that, in Backup now, I can only see the above three data, nothing else. What's causing it?


rambo47 08-07-2013 12:53 PM

Re: Where are the Device Data?
Sounds like maybe the BES Admin installed an IT Policy that limits that stuff.

cheerful 08-07-2013 06:38 PM

Re: Where are the Device Data?
Have to wipe the device and re-activate. Then everything is back to normal. Something went wrong on the first activation

tsac 08-07-2013 08:35 PM

Re: Where are the Device Data?
As stated if your on a BES and the Admin set the IT policy, the restrictions will be back. Maybe not right away but soon. doing a wipe does not remove restrictions.

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