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Old 08-07-2013, 11:58 AM   #1 (permalink)
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Default Where are the Device Data?

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I just re-activate my 9300 on BES. The initial problem is that I have two sets of calendars and address books. I normally use Desktop software to delete them. But now, I can't seem to do that any more.

If I go to Backup or Delete Device Data, I only see 3 entries

Handheld Agent 612 Entries
Policy 0 Entries
Random Pool 1 Entries

At my home desktop, I no longer have the option to sync the organizer.

Is there some changes that disabling this?

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Old 08-07-2013, 12:01 PM   #2 (permalink)
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Default Re: Where are the Device Data?

Once activated on BES, you cannot sync to a desktop, only backup and restore.
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Old 08-07-2013, 12:22 PM   #3 (permalink)
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Default Re: Where are the Device Data?

I used to be able to turn off wireless sync and then sync with desktop.

But besides that, in Backup now, I can only see the above three data, nothing else. What's causing it?

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Old 08-07-2013, 12:53 PM   #4 (permalink)
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Default Re: Where are the Device Data?

Sounds like maybe the BES Admin installed an IT Policy that limits that stuff.
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Old 08-07-2013, 06:38 PM   #5 (permalink)
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Default Re: Where are the Device Data?

Have to wipe the device and re-activate. Then everything is back to normal. Something went wrong on the first activation
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Old 08-07-2013, 08:35 PM   #6 (permalink)
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Default Re: Where are the Device Data?

As stated if your on a BES and the Admin set the IT policy, the restrictions will be back. Maybe not right away but soon. doing a wipe does not remove restrictions.
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