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Old 08-19-2013, 08:51 AM   #1 (permalink)
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Default Desktop Manager Problem - Please help

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Hi, I've researched this issue and none of the resolutions seem to work....plus I keep finding resolutions per older versions.

I'm running Windows 8 on a Toshiba laptop with Bb Desktop Manager software Version 7.1.4.....or whatever version is most recent. When I try to configure my organizer, no profile is listed for MS Outlook. I DO have a profile loaded and even loaded a new one to see if it would show...but nothing. I've gone through setting after setting to resolve this with no effect.

Anybody???
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Old 08-19-2013, 09:01 AM   #2 (permalink)
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Default Re: Desktop Manager Problem - Please help

http://btsc.webapps.blackberry.com/b...ListHelperImpl
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Old 08-20-2013, 09:39 AM   #3 (permalink)
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Default Re: Desktop Manager Problem - Please help

I cannot find the option to disable the wireless sync option on my Blackberry. It is not listed as the instruction states.
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Old 08-20-2013, 09:50 AM   #4 (permalink)
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Default Re: Desktop Manager Problem - Please help

I should also note that I've been using this phone and syncing my MS Outlook data for 4 or 5 years...no issues until I switched to a new machine with Windows 8 and MS Outlook 2010
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Old 08-20-2013, 09:54 AM   #5 (permalink)
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Default Re: Desktop Manager Problem - Please help

KB22430-How to enable or disable wireless contact synchronization with BlackBerry Internet Service
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Old 08-20-2013, 10:04 AM   #6 (permalink)
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Default Re: Desktop Manager Problem - Please help

Nope...still not getting that option through my Bb. When I get into my sync options for the mail account on my BB Bold, the only option even listed is "deleted items". Conversely, when I go into options under my contacts, the only thing listed under "contacts lists" is "default". If I choose "default", the only thing I see is "number of entries - 500.
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Old 08-20-2013, 10:55 AM   #7 (permalink)
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Default Re: Desktop Manager Problem - Please help

KB12268-Synchronization support for BlackBerry Desktop Software for Windows
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Old 08-21-2013, 09:29 AM   #8 (permalink)
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Default Re: Desktop Manager Problem - Please help

All I can assume from the last post was to confirm compatability......so still needing resolution to this problem.

Anyone else????

My next step is to call my service provider tech support and see if they have an idea as to why this is happening.
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Old 08-21-2013, 09:32 AM   #9 (permalink)
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Default Re: Desktop Manager Problem - Please help

I would call your carrier and ask to be escalated to BlackBerry tech support. That you completely wipe your account from the Berry and try adding the information. If the sync option isn't there, I don't see what we can do.
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Old 08-21-2013, 09:58 AM   #10 (permalink)
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Default Re: Desktop Manager Problem - Please help

Will contact Bb tech support and see what they say. Might just be time for a new phone. THanks for the help.
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Old 08-21-2013, 10:43 AM   #11 (permalink)
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Default Re: Desktop Manager Problem - Please help

You did not state so but if your on a corporate BB they can restrict options including Sync methods. Do you have BIS or BES service?
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Old 08-22-2013, 09:35 AM   #12 (permalink)
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Default Re: Desktop Manager Problem - Please help

Quote:
Originally Posted by tsac View Post
You did not state so but if your on a corporate BB they can restrict options including Sync methods. Do you have BIS or BES service?
No I don't. Like I stated, never had this issue until I upgraded my laptop to Windows 8 and BBDM to 7.1.

Problem is I think I'm dead in the water too b/c won't Blackberry charge me for support? I've had this phone for about 4 years now.
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Old 08-22-2013, 09:55 AM   #13 (permalink)
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Default Re: Desktop Manager Problem - Please help

Call your carrier and ask for escalation
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Old 08-22-2013, 11:41 AM   #14 (permalink)
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Default Re: Desktop Manager Problem - Please help

Quote:
Originally Posted by ZombieBerry View Post
Call your carrier and ask for escalation
Thanks I will do that.
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Old 08-22-2013, 12:25 PM   #15 (permalink)
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Default Re: Desktop Manager Problem - Please help

Windows 8 still has issues with lots of aftermarket programs. You must have the .NET Framework 3.5 installed on Win8. Installing the .NET Framework 3.5 on Windows 8
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Old 08-22-2013, 12:32 PM   #16 (permalink)
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Default Re: Desktop Manager Problem - Please help

Yeah, the issues with Windows 8 were listed in one of the webdocs.

His first step should have been a call to his carrier and ask for assistance and a possible bump to BB Tech Support.
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