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Old 12-14-2013, 10:23 PM   #1 (permalink)
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Default Blackberry contacts export to Outlook

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Hi all,

I have BB 9320 and I wanted to export all contacts from BB to MSOutlook. I sync the contacts from Blackberry desktop software but i get an error msg

"MAPI Logon failed. Please run Outlook with the profile "Outlook" selected and try again"

I have previously run the sync without any issue when i had old BB 8250 and Outlook 2010 but I think this issue creep-ed up after changing new phone model and Outlook 2013.

kindly help
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Old 12-15-2013, 09:22 AM   #2 (permalink)
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Default Re: Blackberry contacts export to Outlook

You did not indicate if this is a corporate phone (BES) or your trying to sync to desktop via DM only so this is the BES issue that generally gives the error message you show.
The second link is for the error message in general

KB11122-Contact lists and calendar entries created in Microsoft Outlook do not synchronize with the BlackBerry smartphone


Another possible solution


KB31838-Error "MAPI Logon Failed" when attempting to sync with BlackBerry Desktop Software
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