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Old 12-25-2013, 10:08 AM   #1 (permalink)
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Default 9900 touch screen

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My daughter had a 9900 today, when we put the sim in everything worked except the touchscreen . When we took the sim out it worked fine. Then we put the sim back in and same the touchscreen didn't work,so we took it out again and now it doesn't work with or without the sim.HELP
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Old 12-25-2013, 10:50 AM   #2 (permalink)
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Default Re: 9900 touch screen

I don't see how the SIM could prevent the touchscreen from functioning properly. Is the device new? Did you buy it used? Still under warranty? If the device is new (or bought previously owned) then the problem may have existed before you purchased it.
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Old 12-25-2013, 11:01 AM   #3 (permalink)
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Default Re: 9900 touch screen

Is this new? did she drop it? get it wet?

Pull the battery and wait for a couple of minutes and reinsert it. when fully loaded see if that helps.
If this continues and the device is new, return it for a replacement.
The other option is to reload the software. do a search on this site for instructions and location for software.
If you do decide to reload make sure it is the OS for the phone and you follow ALL directions and take your time.
Unless the screen is defective try the settings first.


Set the touch screen sensitivity
You can set how sensitive the screen is to your touch.1.On the home screen or in a folder, click the Options icon.2.Click Typing and Language > Touchscreen Sensitivity.xxx8226;
If you want the screen to respond faster when you tap it, change the Double Tap Interval field to a lower number.xxx8226;
If you want the screen to respond faster when you touch and hold it, for example, when you touch and hold the screen to open a pop-up menu, change the Hover Period field to a faster speed.
3.Press the BB key > Save.
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Old 12-25-2013, 11:05 AM   #4 (permalink)
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Default Re: 9900 touch screen

Second hand had a need screen buttons ect, it worked this morning without the sim but then it went all together, very puzzling
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Old 12-25-2013, 11:41 AM   #5 (permalink)
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Default Re: 9900 touch screen

I would try to get a replacement from the seller if it is a carrier or store. Otherwise your stuck and forced to have it repaired if it is repairable.

Try the OS reload if nothing else is available.
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Last edited by tsac : 12-25-2013 at 11:44 AM.
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Old 12-25-2013, 02:02 PM   #6 (permalink)
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Default Re: 9900 touch screen

Can anyone tell me were to get the software from to download thanks
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Old 12-25-2013, 05:18 PM   #7 (permalink)
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Default Re: 9900 touch screen

As I suggested, search this site.

http://www.blackberryforums.com/gene...ssion-javelin/

full instructions and location for OS

You can also check out other models for more info and further details on OS loading
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Last edited by tsac : 12-25-2013 at 05:21 PM.
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