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Old 04-09-2014, 02:02 PM   #1 (permalink)
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Default BlackBerry Link very slow

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Hello, new Z30 last week and downloaded Blackberry link to sync contacts and calendar with outlook. Really like the device, but find the sync process is taking an extraordinarily long time to complete the sync and frequently being told the sync was unsuccessful.

Sometimes the sync process is taking in excess of 15 minutes.

Today I deleted the version of Link on my desktop after the sync 'froze' for more than half an hour. I did the unthinkable and unplugged my device when it told me not to... but after half an hour???.. then uninstalled BBerry Link.

I then downloaded a fresh version and reconfigured the sync for both contacts and calendar to 'one way to device'.

Again, after a very lengthy sync process, I get an error saying the sync was unsuccessful.

Not sure what to do next... any help please.
Old 04-09-2014, 03:26 PM   #2 (permalink)
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Default Re: BlackBerry Link very slow

You could have a corrupt entry

Start with this.

In outlook Make a new folder for contacts called backup

move all contacts to the folder and wait for all to be removed from device

then pull battery on device and put back in

After device boots move contacts from backup to the contacts folder and wait for them all to appear

Make a new contact in outlook and see if it gets to the device.

Also this works well too

Backup device then in Outlook

highlight calendar
goto file import/export
choose export to file
choose Persoanl folder pst, next
make sure calendar is highlighted and choose subfolders if you have them, next

save to desktop with a name you can remember, Finish
Click ok on screen popup

Go to view, arange by events
delete all entries.

close outlook and any word files, open outlook back up after 15 seconds.

goto file import/export
import from another program or file, next
choose Persoanl folder pst, next
find the file and import
Choose highlight calendar and Finish
Change view back to what you want and try again.
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Old 04-09-2014, 08:52 PM   #3 (permalink)
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Default Re: BlackBerry Link very slow

knottyrope's suggestion based on my use is correct. Sync generally is very quick.
Another thought is the amount of data being synced. Emails etc.
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