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Old 06-16-2014, 05:23 AM   #1 (permalink)
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Default Policy / File Associations

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I have an issue where the default 'Documents to GO' app is disabled by policy but the file association is still set. So downloaded PDf and those opened via a Web link will automatically try to open with this app.

If you open via Outlook you are given an option to use 'Documents to Go' or the 'Basic Viewer'.

How can I get the 'Basic Viewer' set as the default to open all PDF downloads and files locally on the handset so that users do not get a 'This application has been disabled...' message.
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Old 06-16-2014, 05:04 PM   #2 (permalink)
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Default Re: Policy / File Associations

have you tried to remove Docs to go?
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Old 06-16-2014, 06:56 PM   #3 (permalink)
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Default Re: Policy / File Associations

This is on a corporate phone so the app has been disabled - not removed. Can this be removed via Policy rather than disabled? I guess that would force it to use the basic viewer ?!?
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Old 06-17-2014, 08:52 AM   #4 (permalink)
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Default Re: Policy / File Associations

can remove it from device in question and see if it works after

then we can try on removing it from BES side
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