07-15-2014, 01:01 PM
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| | Re: OS update White screen with Lock, on BES HELP
Never seen this problem before but if it happens for others, you will see a document type icon with an X and a Lock icon on the upper right hand side and just below that another round icon, underneath it all will be a progress bar and it took about 30mins to complete to 100%. Just let it continue to 100% and after a reboot it will give the traditional 517 error than after that it is business as usual with loading the new OS.
I can only assume this was some BES related security issue.