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Old 07-13-2014, 07:17 PM   #1 (permalink)
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Default OS update White screen with Lock, on BES HELP

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Old 07-15-2014, 12:03 PM   #2 (permalink)
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Default Re: OS update White screen with Lock, on BES HELP

how did you rectify it?
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Old 07-15-2014, 01:01 PM   #3 (permalink)
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Default Re: OS update White screen with Lock, on BES HELP

Never seen this problem before but if it happens for others, you will see a document type icon with an X and a Lock icon on the upper right hand side and just below that another round icon, underneath it all will be a progress bar and it took about 30mins to complete to 100%. Just let it continue to 100% and after a reboot it will give the traditional 517 error than after that it is business as usual with loading the new OS.

I can only assume this was some BES related security issue.
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Old 07-15-2014, 03:05 PM   #4 (permalink)
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Default Re: OS update White screen with Lock, on BES HELP

sounds like the OS got corrupt with a 517 error
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Old 07-15-2014, 03:42 PM   #5 (permalink)
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Default Re: OS update White screen with Lock, on BES HELP

No, i actually wiped the device using BBHtool and it works the same 100% of the time, however this time this one time exception occurred. Again no problem if you know what to look for but there was zero information about this anywhere. I was expecting 517 to show up right after the wipe but that did not happen.
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