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Old 02-20-2006, 11:36 AM   #1 (permalink)
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Default Decryption Failure Please Regenerate Key (Only with PINs between VZW and TMO)

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Hello,

Note: I did a search on this site, but didn't see the answer I'm looking for (closest was http://www.blackberryforums.com/arch...p/t-2827.html).

I've got a TMO 7290 (with BES) and my friend has a VZW 7280 (with BES). For some odd reason I can send him PINs but he cannot send me PINs. When he does send me a PIN, the little "D" (for delivered) will show up on his 7280, but the actual message never shows up on my 7290.

I'm able to send (and receive) PINs between myself and many others (on TMO, ATT, and VZW), my BIS and BES E-mail work fine, as does SMS... but for some reason I can't seem to receive a PIN from my friend.

I then noticed that when he sends a PIN, "Decryption Failure Please Regenerate Key" will quickly show up on my handheld.

As per some of the posts on this site, we both successfully did a "Regenerate Encryption Key", but that did not fix it. We still have the same problem.

Any ideas on how to troubleshoot this one? Thanks for your help in advance.
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Old 02-22-2006, 11:01 PM   #2 (permalink)
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I'm experiencing the same thing with my 7520 (Telus) and people on Rogers BB's. However, PIN messaging from people on the same BES and other Telus units work but it seems that I can PIN people on the Bell network via BB messenger but not Rogers.
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Old 02-22-2006, 11:10 PM   #3 (permalink)
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I think BB Messenger uses peer-to-peer for message transport, so it would be the same as if you sent a PIN. If PIN doesn't work between you and a give individual (or network) BB Messenger won't work.

I'm glad I'm not the only person that had this problem.

My I.T. department was of no help. I sent them a detailed E-mail which said many things, including (and I quote):

We both successfully did a "Regenerate Encryption Key", but that did not fix it.

The E-mail I got back from them was, "You need to regenerate the encryption key." Followed by instructions on how to do it.

I, of course, wrote them back saying, "Did you even read my first E-mail?" Their reply was, "Sorry, we don't know. We suggest regenerating your encryption key." Argh!
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Old 02-23-2006, 03:57 AM   #4 (permalink)
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Try regenerating the keys 5 times. I am not sure why you have to do it that many times but it usually works. I have also heard to do it 10 times. Good luck.
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Old 02-23-2006, 08:52 PM   #5 (permalink)
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I tried deleting the cmime service book and then re-generating the key. However neither worked. But when re-generating the key from the desktop do you think one would hit generate and then the apply button to acivate it? I know stupid question but for me it seems to be just between Telus vs. Rogers similar to the TMO vs VZW
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Old 02-23-2006, 08:57 PM   #6 (permalink)
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Tried that, no joy.

I asked my friend to send me another PIN, but this time went to the "Event Viewer" (error log). You can get there by holding ALT key and then pressing L-G-L-G.

The two items that stood out (bold face) were:

Name: cmime
Severity: Error
GUID: (A bunch of numbers.)
Time: Feb 23, 2006 18:46:28
Text: Rcrf

..and...

Name: net.rim.gme
Severity: Error
GUID: (A bunch of numbers.)
Time: Feb 23, 2006 18:46:28
Text: RDKf-CMIME:my-pin$friends-pin

Anyone know what this means?
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Old 02-24-2006, 01:47 PM   #7 (permalink)
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http://www.blackberry.com/knowledgec...9264&vernum=10

This is from the Blackberry site which doesn't really explain much or maybe it does???
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Old 02-24-2006, 10:32 PM   #8 (permalink)
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I tried that too. That was one of the first things I found on the web.

If I were smart, I'd find another VZW user and ask them to PIN me.

So, if you're a VZW user (with BES, just so it is apples to apples) reply to this message with "I'll help you" and then PM me (this way 50 people won't try and help).
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Old 06-14-2007, 03:35 PM   #9 (permalink)
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I've just moved to Rogers with a BB Pearl and am experiencing this problem ... did you find a fix?
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Old 06-14-2007, 03:47 PM   #10 (permalink)
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If one (or both) parties are on a BES, and that BES has a peer-to-peer encryption key set up... then you can only exchange PIN messages with other BlackBerry devices on the same BES.

I would imagine that either you, or the person you are trying to send a PIN to is on a BES which has been specifically configured to prevent what you are trying to do.
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