BlackBerry Forums Support Community
              

Reply
 
LinkBack Thread Tools
Old 09-07-2018, 11:59 AM   #1 (permalink)
New Member
 
Join Date: Sep 2018
Model: 9630
PIN: N/A
Carrier: None
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Desktop software error killing me!

Please Login to Remove!

Error: The document "Backup before update Blackberry Tour (803BFBD13) (2010-10-19).bbb" could not be opened. blackberry desktop software cannot open files of this type

Hello. I am hoping to restore some backups from my old Tour (2010) on a Macbook running Snow Leopard. The restore files are saved in 2 filename formats (and have no idea why). I am able to restore files that have file name Format A but cannot open any in Format B. Can anyone please help?

Format A- Blackberry Tour (803BFBD13) (2010-10-20) - (Auto).bbb

Format B (3 files trigger above error)- Backup before update Blackberry Tour 803BFBD13) (2010-10-19).bbb

Backup before update Blackberry Tour 803BFBD13) (2010-05-27).bbb

Backup before update Blackberry Tour 803BFBD13) (2010-03-30).bbb
Offline   Reply With Quote
Old 09-08-2018, 09:24 PM   #2 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,791
Post Thanks: 96
Thanked 838 Times in 807 Posts
Default Re: Desktop software error killing me!

The backup is from 2010 and may not work on the latest desktop or Link software. There are various methods to open the file and at least get the information for use on another phone.
this is one I found. They offer a free conversion. I have not used the software so read instructions before you do anything,


https://www.blackberryconverter.com/

a second one

https://sourceforge.net/projects/bb-contact-extr/
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline   Reply With Quote
Old 09-09-2018, 02:11 PM   #3 (permalink)
New Member
 
Join Date: Sep 2018
Model: 9630
PIN: N/A
Carrier: None
Posts: 2
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop software error killing me!

Really appreciate your reply! Thank you!

I have heard extract softwares are not very good but will try the ones you sent. Thank you again.

I have restore files back to 2009 that work fine and am using desktop software version 5.0.0.975, running on the original MacBook, running Snow Leopard. All backups work fine on this MacBook except the 3 from 2010 for some reason.

Any and all help is really appreciated. I have time critical information stored in those backups and am completely stuck.
Posted via BlackBerryForums.com Mobile
Offline   Reply With Quote
Old 09-09-2018, 08:51 PM   #4 (permalink)
BlackBerry Mensa
 
tsac's Avatar
 
Join Date: Mar 2005
Location: Others run out when we run in
Model: Z10
OS: Cheerios
PIN: No Pin just a Tack
Carrier: at&t
Posts: 9,791
Post Thanks: 96
Thanked 838 Times in 807 Posts
Default Re: Desktop software error killing me!

As I suggested , read the instructions and make sure you use a copy of the files your trying to open to play with. I had a problem with my phone last year and was also forced to use an extraction software to open and read the contacts and some other info to manually restore info on the phone.

The failure to restore the files may indicate they are corrupted. Hopefully you can get the info you need and the files are not too bad.
__________________
If someone helps, tell them by clicking the Thanks button


Z10 on BES
Z10 on BIS
Offline   Reply With Quote
Old Yesterday, 02:54 PM   #5 (permalink)
New Member
 
Join Date: Sep 2018
Model: 7100T
PIN: N/A
Carrier: T-mobile
Posts: 13
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Re: Desktop software error killing me!

this is useful enough.
Offline   Reply With Quote
Reply


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On

Similar Threads for: Desktop software error killing me!
Thread Thread Starter Forum Replies Last Post
Possible fixes for Desktop Manager/Driver/No Standard Modem Issues (Vista) maraz RIM Software 0 01-19-2009 01:57 PM
Critical security vulnerability in BlackBerry Desktop Software daphne General BlackBerry Discussion 20 12-06-2008 08:15 AM
Blackberry Desktop Software Install Problem rybo General Legacy Device Discussion 8 04-29-2008 10:31 AM
desktop software question bob_az RIM Software 1 08-14-2007 05:49 PM
Modem Software - Appears to be a feature of OS 4.0 Mark Rejhon General BlackBerry Discussion 45 11-09-2004 01:42 AM

Digital Multimeter TRMS/Low Impedance, Auto-Ranging 1000V Klein Tools MM700
$98.3
Digital Multimeter TRMS/Low Impedance, Auto-Ranging 1000V Klein Tools MM700 pictureBelden 1172A B591000 26 AWG 4 Pair French Braid Shield Low-Impedance Cable
$2717.97
Belden 1172A B591000 26 AWG 4 Pair French Braid Shield Low-Impedance Cable pictureBelden 1172A B591000 26 AWG 4 Pair French Braid Shield Low-Impedance Cable
$2717.97
Belden 1172A B591000 26 AWG 4 Pair French Braid Shield Low-Impedance Cable pictureBelden 1172A B591000 26 AWG 4 Pair French Braid Shield Low-Impedance Cable
$5435.94
Belden 1172A B591000 26 AWG 4 Pair French Braid Shield Low-Impedance Cable pictureAD8302 LF-2.7G RF/IF Phase Detection Impedance Analysis Module -60dBm~0dBm US
$4.95
AD8302 LF-2.7G RF/IF Phase Detection Impedance Analysis Module -60dBm~0dBm US picture






Copyright 2004-2016 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.