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Old 12-02-2004, 10:53 PM   #1 (permalink)
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Old 12-03-2004, 12:13 AM   #2 (permalink)
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Old 01-27-2005, 10:01 AM   #3 (permalink)
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Default WIth BES 4.0, some junk mail stays on BB

I am using a 7280 (BB OS4) with BES 4.0 from Mailstreet. I leave Outlook 2003 running on my desktop at home, and it filters junk mail into my Junk Mail folder. At work I use Outlook Web Access to purge the Junk Mail folder, but I have noticed that some junk mails stay on my BB even though they are gone from Outlook/Exchange. It is not consistebt, but it does occur pretty regularly.

It never seems to occur with regular mail that I delete with OWA, not sure if it happens when I do a delete with Outlook itself. Do I have a problem, or is BES just not that great for reconciliation?
Old 01-27-2005, 10:33 AM   #4 (permalink)
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I'm not really sure how it works with OS4.0/BES4.0, but with the 3.x versions of each, the BB only monitored Deleted Items (unless you had the 'Hide Filed Messages' enabled - or something like that). If a message was purged within OWA/Outlook then the BB would not know what to do with the message (since it cannot query the Deleted Items folder for this message), so it simply left it on the handheld.

Probably the same issue. I'm sure someone else who actually uses message filing can help out a bit more, though. But I would think that even with filing, the handheld would still not be able to query purged messages (or those manually moved to a PST, etc) so it would leave the message on the handheld.
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