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Old 02-25-2006, 08:32 AM   #1 (permalink)
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Question No menu pop-up for calling contact

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I have a user that cannot get a menu to "Call Contact" (by pressing the wheel in) in a Contact page at the phone number. In the past (as it is with all my other users), you could navigate to a contact, push the wheel in, and a menu would pop up with options to call that person's number(s). It doesn't do that on this user's device now--it used to work fine for him. Any suggestions?
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Old 02-25-2006, 08:44 AM   #2 (permalink)
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Has the user tried a cold reboot (removing the battery for 15 - 30 second)? Does the trackwheel work every where else? Try the following, checking after each step:
1) Power off, power on
2) Hot reboot
3) Cold reboot
4) Reload the OS

Hope this helps.
Rcbjr
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Old 02-27-2006, 10:22 AM   #3 (permalink)
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Thanks. Please explain the difference between a hot and cold reboot.
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Old 02-27-2006, 10:31 AM   #4 (permalink)
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My definitions.

Hot boot: Press the ALT CAP DEL keys to reboot the BB. Does not destroy any data

Cold boot: Pop the battery out and in. Does not delete data either
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Old 02-27-2006, 12:04 PM   #5 (permalink)
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Quote:
Originally Posted by NJBlackBerry
My definitions.

Hot boot: Press the ALT CAP DEL keys to reboot the BB. Does not destroy any data

Cold boot: Pop the battery out and in. Does not delete data either
---

These are my definitions also. Guess I need to make an auto-text entry to cover these two phrases, as I tend to use them a lot.

Sorry I wasn't clearer,
Rcbjr
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Old 02-28-2006, 08:52 AM   #6 (permalink)
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Thanks. The cold boot corrected the problem.
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