Yes, I've searched high and low before posting my ?

Anyway, when managing mail on my desktop Outlook, I've noticed that the only emails that get deleted from my BlackBerry Inbox are those left in the Deleted folder of Outlook. The following situations annoyingly leaving E-mail 'orphans' on my BlackBerry that I must manually delete:

- Moving an item from Inbox to a personal folder will not result in the item being deleted from my BlackBerry Inbox.

- Deleting an item and then Emptying the Deleted folder before reconciling will result in the item not being deleted from my BlackBerry Inbox.

Since I regularly move email items to personal folders I want them gone from my BlackBerry Inbox.

Am I missing something here?

Thanks!

MDZ

No, you're not missing anything. The Berry is working as designed. Since you're moving the mail to a location that is no longer within your mailbox, the device doesn't know what to do with it so it does nothing. The only thing that can help somewhat is to not empty your trash right away. Or if you feel the need to, perform a manual 'reconcile now' on your device before you empty the trash.

Thank you!

Follow up: Is there any way to make it so that the stragler emails are deleted vs. left there? Is there a reconcile setting?

I cannot speak to the "trash" issue but with the mail you are moving to your personal folders there is a setting to "hide"/remove that mail from your BB inbox. Open messages/options/general options and make sure that "Hide Filed Messages" is set to yes. I move/save a lot of mail as well and learned this one the hard way.

Scott

Many many thanks for the info!

You can also hold down CTRL as you drag Outlook emails into Personal Folders - this will copy them there instead of moving them there - you can then delete the original in your inbox and leave it in the Deleted Items so that the BB syncs properly.

Thanks for the info.

Both of these posts have got me plowing through email in record time. I setup the 'Hide Filed' setting to 'Yes' and setup a 'ToArchive' subfolder within my Inbox. With this, I can use my BB to move my emails from my Inbox to my ToArchive folder and permanantly Archive them periodically. This is working great.

If I'm at my Desktop computer, I'm using the CTRL method above to permanantly Archive on the fly.

I'm a VP at a large firm and get upwards of 200 emails a day. My BB and these 2 methods have finally got me getting through my email on time.

Thanks to both of you!

MDZ

When you file messages in your "ToArchive" folder, can you see those on your desktop as well? Do you have a ToArchive folder on the desktop?

Thanks in advance.

Yes, I have a ToArchive folder on both the BlackBerry and my desktop. If I file an email to the folder in either place, it reconciles and moves in both places. Because I have the 'Hide filed messages' setting on, the messages no longer show on the Blackberry Inbox. It works well. My messages default to delete on my Blackberry in 30 days, but, here is the weekly archiving routine I've been doing:

- Reconcile the Blackberry
- Delete all messages from my desktop Deleted folder
- Delete all messages from the ToArchive folder which moves them to the Deleted folder.
- Reconcile the Blackberry which removes the messages from the Blackberries To Archive file.
- Move the messages from my destop Deleted folder to the final destination Archive folder in a .pst file.

At the end of this routine, all messages are archived to the final destination folder, all ToArchive & Deleted folders are empty. It works nice.

** I stopped using the CTRL method to copy to 2 places. I just move emails to the ToArchive folders and periodically archive. This seems to be an easier routine for me to follow. The Archiving routine is what I just described above.