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Old 03-03-2006, 06:40 AM   #1 (permalink)
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Dear all,

Curretnly on BES and 7290's.

I am beginning to understand that synchronisation between inbox and blackberry starts to go a bit awry if messages are moved to PST storage on the desktop or deleted.

One of my users has started messing around with the Delete Prior option, and then Reconcile Now. He was expecting this to clear his BB messages (ie he chose todays date to delete prior to) and then reconcile should have effectively copied his inbox to the Blackberry, but it did not.

Is this because BES thinks it's already delivered the messages once, or does reconcile now do something else?

I'm trying to persuade him not to do this, as it incurs data charges each time.

Any better suggestions?
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Old 03-03-2006, 07:05 AM   #2 (permalink)
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BES only delivers the message once. There is no "sync" function to deliver everything from the Inbox over to the BlackBerry.
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Old 03-03-2006, 08:52 AM   #3 (permalink)
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Default Using "Delete Prior"

Using the option "Delete Prior" from the BB device, will not delete the messages from the e-mail client. If the device is set to Delete On: Mailbox & Handheld, then if the BB user deletes the message from the handheld, not using the "Delete Prior" option, the deletion will occur on the e-mail client. To clarify, the Delete Prior option will never delete messages on the e-mail client.
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Old 03-03-2006, 08:57 AM   #4 (permalink)
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Thanks for this, I understand that the Delete Before function only affects the BB, but I'm sure one of my users (who is at a remote location) said that he cleared his entire message list using delete prior (ie desktop unaffected) and then a reconcile now put the contents of his inbox back again. He informed a different user about it, and his didn't bring any messages in atall.

In a nutshell, exactly what does Reconcile Now actually do? Does it simply sort out deleted items which normally are delayed in their synchronisation?
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Old 03-03-2006, 09:05 AM   #5 (permalink)
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Default delete prior

The reconcile now funcition forces the blackberry to reconcile new, moved, deleted messages with the inbox. Say your user deletes a couple of messages on his desktop, but notices that they are still in his inbox on his blackberry. By press reconcile now, he will in turn reconcile the inbox on the blackberry with the inbox on the desktop to delete those messages from his blackberry. As far as email delivery is concerned, the only time that messages would ever be restored is if you did another OAA and from the server have it set up so that a certain number of days email will repopulate on the blackberry.
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Old 03-03-2006, 09:07 AM   #6 (permalink)
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OK, that's great, thanks very much. It disagree's with what my remote user tells me, but I'm inclined to believe the collective wisdom of these forums!
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