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Old 03-05-2006, 08:29 AM   #1 (permalink)
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Unhappy T-Mobile Enterprise Account and Prosumer

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Hello Folks,

I seem to own a T-Mobile branded Prosumer 7230 and since Friday my company has provided me with an Enterprise Account. Our guys in the hotline set up the necessary software and drivers on my Laptop and assured me that data transfer would start immediately. Until Saturday there was no change and then I called T-Mobile Business Customers hotline in Germany (Since I live in Germany and have a German T-Mobile account). I was told that I have a Prosumer 7230 and that an Enterprise Account could not be accessed with it. Furthermore T-Mobile asked me to inform our hotline that they should change my access to a Prosumer APN.

Can anyone fill me on this with something easier to understand... I do not want to sound really uninformed when I call our hotline tomorrow.

Thanks a ton in advance
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Old 03-05-2006, 09:24 AM   #2 (permalink)
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Prosumer and Enterprise BBs from T-Mobile are using different APNs. To ask your hotline to change your account to Prosumer does not make any sense, because than you will not be able to take advantage of the BES.

The easiest way to fix this problem is to replace your BB device with an Enterprise / Corporate solution version. Before you plug in your SIM card into the new BB you need to make sure that the BB Enterprise solution is booked on the SIM card and not anymore the prosumer service.
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Last edited by acnst : 03-05-2006 at 09:27 AM.
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