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Old 03-07-2006, 12:32 PM   #1 (permalink)
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Canadian users,

Our Firm is going Blackberry. I'd like to know who would you go with and why?

Thanks.
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Old 03-07-2006, 12:45 PM   #2 (permalink)
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Rogers as much as it pains me to say it, 1. GSM Netwotk 2. NA and Int'l coverage 3. Support 4. Choice of devices (7100r, 7100g, 8700r, 7290, 7280)
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Originally Posted by paul405
Canadian users,

Our Firm is going Blackberry. I'd like to know who would you go with and why?

Thanks.
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Old 03-07-2006, 01:01 PM   #3 (permalink)
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Never choose a carrier based on device selection. And don't choose GSM, as the initial devices on GSM are typically buggier, thus increasing your support costs. By the time the device gets to CDMA, its been stabilized.

I'd recommend Bell or Telus. Rogers has steep overage charges above 25MB/month ($7/MB). And its easy to exceed this "unlimited" cap even with moderate use, especially if the device is on BES.

Lastly, after detailed comparisons between GSM/GPRS/EDGE and CDMA 1X/EVDO BB's, I believe the audio quality on CDMA BB's is far superior. The GSM models (except the 8700) pick up too much background noise.
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Old 03-07-2006, 01:22 PM   #4 (permalink)
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Quote:
Originally Posted by Jase88
Never choose a carrier based on device selection. And don't choose GSM, as the initial devices on GSM are typically buggier, thus increasing your support costs. By the time the device gets to CDMA, its been stabilized.

I'd recommend Bell or Telus. Rogers has steep overage charges above 25MB/month ($7/MB). And its easy to exceed this "unlimited" cap even with moderate use, especially if the device is on BES.

Lastly, after detailed comparisons between GSM/GPRS/EDGE and CDMA 1X/EVDO BB's, I believe the audio quality on CDMA BB's is far superior. The GSM models (except the 8700) pick up too much background noise.
Thanks, what about coverage?
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Old 03-07-2006, 01:29 PM   #5 (permalink)
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In terms of coverage in Canada, Bell and Telus--which roam on each other free of charge--offer better coverage than Rogers nationally.

In the US: Data roaming is on the Sprint network. This has worked well for me whenever I've travelled. You may wish to visit the Sprint website to see if their coverage supports your needs for US travel.
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Old 03-07-2006, 02:07 PM   #6 (permalink)
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isn't Rogers/Fido the largest network in Canada?
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Old 03-07-2006, 02:17 PM   #7 (permalink)
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As a single carrier, yes Rogers has the largest network.

However, Bell, Telus, Aliant, Sasktel, MTS, Superior Wireless and others in the "CDMA alliance" collectively have better coverage than Rogers. And a customer of any of these carriers can roam throughout Canada without roaming charges. Therefore, from a customer perspective, Bell/Telus have better coverage nationally.


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isn't Rogers/Fido the largest network in Canada?
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Old 03-07-2006, 06:18 PM   #8 (permalink)
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you mean your charged for roaming IN canada if your on rogers?
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Old 03-07-2006, 06:27 PM   #9 (permalink)
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Quote:
Originally Posted by onetimeuse
you mean your charged for roaming IN canada if your on rogers?
No, Rogers doesn't charge their customers for roaming in Canada.
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Old 03-07-2006, 10:25 PM   #10 (permalink)
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I'm with Telus and I dumped Rogers because their reception in buildings was pitiful. Mind you I'm on the iDEN network with the MIKE so I'm limited to North America. With that being said, I've never had an issue with phone calls dropping. Depending on what you go with will depend on whether your clients travel a lot. In terms of billing I don't know about Rogers but I know Telus has Account Pooling where any users minutes that are not used by one person can be easily used by another without any issue on the same group account.
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Old 03-08-2006, 04:58 AM   #11 (permalink)
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My company was faced with this same decision last year. After testing offerings from all the carriers we settled on going with Telus MIKE, using 7510's and then 7520s. Couldn't be happier! The reception is great and the MIKE techies are extremely knowledgable if any problems occur. The 7100i looks promising too.

In general I've found iDen to be far better to both CDMA and GSM. Our employees have complained less and generally been a happy crowd.

The only downside is the speed isn't even close to EDGE or EVDO, but considering you're not likely downloading massive files on these thing's it's no big deal. My 7520 is pleanty fast enough for push email and BES syncing, and the occasional web search. If i wanted to do any serious computing that required a fast connection, i'd switch over to my laptop and use a 3g pc card.
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Old 03-08-2006, 08:53 AM   #12 (permalink)
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First and foremost is: are you going to take your device outside North America?

If you are, Rogers is pretty much the only way to go.

Also, if a CDMA carrier locks out features, you're SOL. At least with a GSM device, you can unlock it.
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Old 03-08-2006, 04:50 PM   #13 (permalink)
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rogers is the only BB that will work overseas...
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Old 03-08-2006, 04:54 PM   #14 (permalink)
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Quote:
Originally Posted by CanuckBB
Also, if a CDMA carrier locks out features, you're SOL. At least with a GSM device, you can unlock it.
1X Blackberries offer the same functionality as GSM Blackberries. No features are "locked out".
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Old 03-09-2006, 01:24 AM   #15 (permalink)
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I would go with Rogers without a doubt. They are not only the largest wireless company in Canada, but they are GSM. Thus, the quad band phones will work anywhere in the world - won't see that with telus! Can't comment on Telus from experience, but I've heard their support is horrible.
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Old 03-09-2006, 02:34 AM   #16 (permalink)
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Quote:
Originally Posted by DanMan
I'm with Telus and I dumped Rogers because their reception in buildings was pitiful.
What Rogers phone were you using? Did it has the GSM850 band (most 2005-and-later Rogers phone have that). For many people, it massively increased indoor and rural reception; from 0bar to 3 bars in 2-stories-underground parking garages and central elevator shafts.
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Old 03-09-2006, 02:37 AM   #17 (permalink)
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Quote:
Originally Posted by paul405
Canadian users,

Our Firm is going Blackberry. I'd like to know who would you go with and why?

Thanks.
Rogers, but the only big problem I have with them is the 25 megabyte limit on the unlimited plan. I hear many rumors this is planned to change sometime probably Q4 with the UMTS/HSDPA high speed BlackBerry. (model 8707 as rumored for later this year)

Try calling them and asking for a pooled data plan for all the BlackBerries. So that the data hogs can use other people's infrequent usage. i.e. the email-only people using 5 megabytes will counterbalance the data hogs using 40 megabytes, meaning no data overages necessary...
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Old 03-10-2006, 10:20 AM   #18 (permalink)
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We have Bell and Rogers blackberry. With the Rogers one we can swap to a spare in minutes by swapping SIM and reactivating. With the Bell we have to request an ESN change which takes longer. Now we just call forward to a spare Rogers. We also underestimated the amount our users travel - Bell is useless anywhere other than US/Canada and a lot of Caribbean networks are 900MHz only which means you need quadphones (7290/7100/8700). As it happens I'm activating a Rogers 7290 for a Bell user going to a 900MHz country as I type.

We also find battery life is far superior on the Rogers GSMs we use (7280/7780/7290/7100/8700) compared to the Bells (7750/7130). We have bought a lot of incar chargers for the Bell users, none for Rogers. Once number portability comes in we will be converting some if not all Bell users shortly after.
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Old 03-10-2006, 10:22 AM   #19 (permalink)
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I should say in Bell's defence btw their accounting/support is easier than Rogers.
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Old 03-10-2006, 10:31 AM   #20 (permalink)
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You're forgetting the process of changing the ESN in the webclient and/or the BES activation, which can take 10-30 minutes.




Quote:
Originally Posted by dowlingm
We have Bell and Rogers blackberry. With the Rogers one we can swap to a spare in minutes by swapping SIM and reactivating. With the Bell we have to request an ESN change which takes longer. Now we just call forward to a spare Rogers. We also underestimated the amount our users travel - Bell is useless anywhere other than US/Canada and a lot of Caribbean networks are 900MHz only which means you need quadphones (7290/7100/8700). As it happens I'm activating a Rogers 7290 for a Bell user going to a 900MHz country as I type.

We also find battery life is far superior on the Rogers GSMs we use (7280/7780/7290/7100/8700) compared to the Bells (7750/7130). We have bought a lot of incar chargers for the Bell users, none for Rogers. Once number portability comes in we will be converting some if not all Bell users shortly after.
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