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Old 03-12-2006, 12:16 PM   #1 (permalink)
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Default Stopping BIS from getting mail when Outlook is on

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I'm using the Blackberry Internet Service to get email from my normal email host. I have it set to remove the email when it gets any because I get about 50 pieces of junk a day and am not about to check two copies of it all.

I have my desktop Outlook set to get email from my email host every two minutes. I beleive BIS does the same: checks for mail every few minutes. What it should be doing is getting mail that has been there for longer than some period that I can set. (If I built software with a bug like that I wouldn't get paid.)

There's no way to ensure that BIS doesn't take mail when I'm in my office and have my Outlook, except by removing and adding the mail ID at the BIS site each time I go in and out of my office.

Possible solutions are: (1) forwarding mail from BIS to my desktop Outlook (I don't know if that's possible); or (2) finding an application to synchronize email between the desktop Outlook and the BIS.

Neither Blackberry nor my wireless provider have been helpful at all.

What's the solution?
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Old 03-12-2006, 12:19 PM   #2 (permalink)
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you cant just set the Outlook to delete from server and set the "send receive" time around 30 seconds or 1 min?
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Old 03-12-2006, 12:25 PM   #3 (permalink)
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Default It's a matter of luck

That's exactly what I have set up. My Outlook gets mail from the my email host every two minutes and removes it. But BIS is doing just the same every few minutes on it's own timer. In this situation MOST of the mail gets to Oulook, but it's a mtter of luck. If BIS happens to fire its process at the time that mail gets to the host and Outlook isn't going to look for another minute, then BIS wins the race.
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Old 03-12-2006, 12:27 PM   #4 (permalink)
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it usually takes at least 5 mins with my BWC to pull. You cant set your outlook lower than 2 mins?
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Old 03-12-2006, 12:34 PM   #5 (permalink)
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I have set Outlook to two minutes, Corey. It could be one minute. Again, it's still a matter of luck. If mail has just arrived on the host and the BIS system's timer is ready to fire in another couple of seconds, Outlook loses the race.

The two timers are independent, always running, and ignorant of each other.

Thinking about this statistically, Outlook will get most of the mail, but I still need to check the BIS site for the small percentage that it gets.
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Old 03-12-2006, 12:35 PM   #6 (permalink)
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I use a similar set up at work.
Outlook checks for mail every minute, as does a re-director that we have running (not the desktop re-director).
I have both leave messages on the server. Outlook is set up to delete messages from the server when I empty the Deleted Items folder.
I like getting the messages in both places, as I have accidently deleted messages from my Blackberry or Outlook on more than one occasion.
As far as spam goes, try directing the mail to a gmail account. It has the best spam filter I have seen, and you can have GMAIL re-direct the mail to the blackberry. I do this with my home and work accounts, and I get my mail almost immediately. Before I was waiting 10 minutes or so for my home email.
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Old 03-12-2006, 12:37 PM   #7 (permalink)
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Quote:
Originally Posted by Roy Scarisbrick
I have set Outlook to two minutes, Corey. It could be one minute. Again, it's still a matter of luck. If mail has just arrived on the host and the BIS system's timer is ready to fire in another couple of seconds, Outlook loses the race.

The two timers are independent, always running, and ignorant of each other.

Thinking about this statistically, Outlook will get most of the mail, but I still need to check the BIS site for the small percentage that it gets.

DOH! yea....I'm having a slow morning. You'll have to excuse me.
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Old 03-12-2006, 12:39 PM   #8 (permalink)
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It gets even worse with BES: there is no polling interval. You instantly get emails both in your desktop Outlook and blackberry. All of them.
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Old 03-12-2006, 11:01 PM   #9 (permalink)
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Default BIS is untested, junk software

I didn't hear any solutions to this. My conclusion is that this is a bug in the BIS software. It shouldn't be just grabbing mail off my server every xx minutes, it should be taking mail if it has been there for more than one polling and the polling should be controlled by a user setting.

Obviously there's a table for user settings, so there should be one more for me to set. Then there needs to be a new table where BIS can insert a record for each email it finds on the mail server. If the item is there for more than one polling it can grab the mail.

With this fix there would a way to control the conflict that is happening between my Outlook and BIS. If my Outlook is set to get mail every 15 minutes or something then I'll set BIS to check every 20, and it will only take mail that has been there for two polls.

Blackberry: you can afford $600 million to pay a bunch of lawyers, but you can't give your clients bug-free software? Smarten up. This is called untested, junk software.
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