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Thumbs Must Hurt
Posts: 130
Join Date: Oct 2005
Model: 9630
Carrier: Verizon
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Anyone having problems with Cingular's BIS? -
03-13-2006, 12:31 AM
I stopped being able to send or receive emails through BIS earlier today. BES has worked normally throughout. My emails are delivered to my BIS account (since I can see them online), but they're simply not delivered to my BB. I've tried resending the service books, but to no avail.
Am I alone here?
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Talking BlackBerry Encyclopedia
Posts: 415
Join Date: Mar 2005
Location: Texas
Model: 8900
Carrier: AT&T/Cingular
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03-13-2006, 01:01 AM
I have Cingular BIS, but I haven't noticed any problems....
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Knows Where the Search Button Is
Posts: 34
Join Date: Jan 2005
Model: 8800
Carrier: cingular
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03-13-2006, 02:21 AM
you're not alone - i've had nothing since 8pm sunday (that's why i logged in here - to see if i was alone)
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Thumbs Must Hurt
Posts: 91
Join Date: Feb 2006
Location: Michigan
Model: 8330M
Carrier: Sprint/Nextel
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03-13-2006, 06:28 AM
I am on Nextel BIS. I haven't got anything since 9 pm on Sunday night.
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BlackBerry Genius
Posts: 5,093
Join Date: Aug 2005
Location: Florida swamps
Model: 9630
OS: 4.7.1.40
PIN: High
Carrier: Verizon
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03-13-2006, 07:19 AM
My BES mail is coming through. My BIS mail is not. Since last night. My BIS mail is forwarded from comcast. I sent several email from my comcast address last night and nothing so far. [I just upgraded to the Bharti OS last night so I was hoping that didn't cause this.]
Ignorance more frequently begets confidence than does knowledge. CD
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I am Joan Jett
Posts: 7,031
Join Date: Oct 2005
Location: Hotels & Airports
Model: 9000
OS: 4.6.0.266
Carrier: at&t Mobility US / T-Mobile US
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03-13-2006, 07:50 AM
I'm not getting any on T-Mobile. I can't even log into the BIS site.
I can breathe in clear blue water.
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I am Joan Jett
Posts: 7,031
Join Date: Oct 2005
Location: Hotels & Airports
Model: 9000
OS: 4.6.0.266
Carrier: at&t Mobility US / T-Mobile US
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03-13-2006, 08:20 AM
This is too weird. I called T-Mo PDA support, got an Engrish speaker. I'd already done all the usual troubleshooting stuff, but she asked me to pull my battery again, which I did. All at once, I got a bunch of PIN messages, and all my e-mail came through.
<shrug>
I can breathe in clear blue water.
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BlackBerry Extraordinaire
Posts: 2,753
Join Date: Feb 2005
Location: SE PA.
Model: 9000
OS: 4.6.0.297
Carrier: AT&T
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03-13-2006, 08:24 AM
Its happening on Verizon as well. I got two message this morning. However I missed two (they are in the inbox on their BIS). Its gotta be something at the RIM NOC since its affecting all the carriers.
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I am Joan Jett
Posts: 7,031
Join Date: Oct 2005
Location: Hotels & Airports
Model: 9000
OS: 4.6.0.266
Carrier: at&t Mobility US / T-Mobile US
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03-13-2006, 08:31 AM
Yeah, I still can't even log into the BIS page on T-Mobile's website (but I can from my BB?).
I can breathe in clear blue water.
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CrackBerry Addict
Posts: 760
Join Date: Apr 2005
Model: SOLD
Carrier: at&t
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03-13-2006, 09:50 AM
Can't log into Cingulars......what the deuce?
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BlackBerry Extraordinaire
Posts: 2,753
Join Date: Feb 2005
Location: SE PA.
Model: 9000
OS: 4.6.0.297
Carrier: AT&T
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03-13-2006, 09:58 AM
Quote:
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Originally Posted by justin.culp
Can't log into Cingulars......what the deuce?
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Seems all carrier BIS access is shut down. Can't get to Verizon.
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BlackBerry Genius
Posts: 5,093
Join Date: Aug 2005
Location: Florida swamps
Model: 9630
OS: 4.7.1.40
PIN: High
Carrier: Verizon
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03-13-2006, 10:29 AM
I can get to my Cingular BIS. What is very weird is that I can send an email and it goes to the bb but without the attachment!
Ignorance more frequently begets confidence than does knowledge. CD
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BlackBerry Extraordinaire
Posts: 2,622
Join Date: Jun 2005
Location: NJ, USA
Model: 9630
Carrier: Verizon
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03-13-2006, 10:57 AM
Quote:
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Originally Posted by whsbuss
Seems all carrier BIS access is shut down. Can't get to Verizon.
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I just got into Verizon with no problem and everything is functioning well there.
* * * AONEHOBO * * *
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BlackBerry Extraordinaire
Posts: 1,610
Join Date: Oct 2005
Location: Seattle
Model: Curve
Carrier: Sprint
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03-13-2006, 11:04 AM
I can't get in to Cingular's BIS either - maybe they are UPDATING it! Hopefully...
My heart belongs to Liv...
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BlackBerry Extraordinaire
Posts: 2,753
Join Date: Feb 2005
Location: SE PA.
Model: 9000
OS: 4.6.0.297
Carrier: AT&T
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03-13-2006, 11:07 AM
Quote:
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Originally Posted by KonTiki
I just got into Verizon with no problem and everything is functioning well there.
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It was down for almost 2 hours even though some emails were getting delivered to the device. However, there are now delays. An email forwarded at 9:31 today was delivered at 11:01 to my BB. The BIS shows an 11:01 timestamp in the inbox.
This started yesterday morning for a few hours then was fine the rest of the day on Verizon.
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Knows Where the Search Button Is
Posts: 15
Join Date: Mar 2006
Model: 8700
Carrier: ATT
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03-13-2006, 11:10 AM
I am using cingular and was able to log in. Have been able to receive email to bb using BIS.
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Thumbs Must Hurt
Posts: 108
Join Date: Feb 2006
Location: Connecticut
Model: Bold
Carrier: AT&T
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03-13-2006, 12:01 PM
I am on Cingular using BIS and have had no problems all morning.
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BBF Veteran
Posts: 3,190
Join Date: Apr 2005
Location: Lost in Translation
Model: 8700c
Carrier: Cingular
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03-13-2006, 12:10 PM
Got my mail. Ya'll are crazies.
He's Back....and better than ever!
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New Member
Posts: 5
Join Date: Jan 2006
Model: 8700c
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03-13-2006, 02:10 PM
My Cingular email has been down all day, messages can be seen in inbox when logged on to BIS account, none are delivered to my BB. Intermitent error messages when logging onto Cingular BIS account.
Last edited by rockydock7080 : 03-13-2006 at 02:24 PM.
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Thumbs Must Hurt
Posts: 188
Join Date: Jan 2006
Location: Montgomery County, PA
Model: 9630
Carrier: Verizon Wireless
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03-13-2006, 02:35 PM
T-Mobile rep (english speaking) just told me that they've finally noticed a problem and are 'researching'. Emails sent via gmail that I've gotten are delayed, other POP's---not sure.
I couldn't even login to my T-Mobile on Sunday...said I never registered. Went ahead and re-registered and don't see a BIS link, just regular email....
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Thumbs Must Hurt
Posts: 190
Join Date: Feb 2005
Location: Rhode Island
Model: 8703e
Carrier: Verizon Wireless
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03-13-2006, 03:44 PM
I started having problems last night. I can not login to Verizon's BIS at all right now.
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BlackBerry Extraordinaire
Posts: 2,622
Join Date: Jun 2005
Location: NJ, USA
Model: 9630
Carrier: Verizon
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03-13-2006, 03:52 PM
I can loggin fine to Verizons web client, I would call them and find out, this may be a regional thing i am in NJ.
* * * AONEHOBO * * *
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BlackBerry Extraordinaire
Posts: 2,753
Join Date: Feb 2005
Location: SE PA.
Model: 9000
OS: 4.6.0.297
Carrier: AT&T
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03-13-2006, 04:11 PM
Quote:
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Originally Posted by KonTiki
I can loggin fine to Verizons web client, I would call them and find out, this may be a regional thing i am in NJ.
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Maybe, but the Verizon BIS bookmark now shows Page cannot be displayed. However, email is getting through. This is really crazy.
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Thumbs Must Hurt
Posts: 190
Join Date: Feb 2005
Location: Rhode Island
Model: 8703e
Carrier: Verizon Wireless
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03-13-2006, 04:35 PM
Looks like BIS is back up.
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New Member
Posts: 5
Join Date: Jan 2006
Model: 8700c
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03-13-2006, 04:51 PM
I get an "unexpected error" when attemption to access the cingular BIS page.
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BlackBerry Genius
Posts: 5,093
Join Date: Aug 2005
Location: Florida swamps
Model: 9630
OS: 4.7.1.40
PIN: High
Carrier: Verizon
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03-13-2006, 04:55 PM
I can log on. Then on the main page, it says 42 unread messages. But then when I go to the mail page, there are only three messages. I still can't send an email with an attachment. Just the text goes through. Weird.
Cancel that. My BIS is now working just fine.
Ignorance more frequently begets confidence than does knowledge. CD
Last edited by mriff : 03-13-2006 at 04:58 PM.
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Thumbs Must Hurt
Posts: 89
Join Date: Aug 2005
Model: 8100
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BIS Outage For Some Customers -
03-13-2006, 05:17 PM
My Cingular BIS has been intermittent since 11 am ET. I called Cingular. The rep said all was OK at his end and put me through to RIM. RIM said they are having a BIS problem affecting a small number of users. They are working to correct and it should be back up soon. That was about 2 hours ago. He said he will follow up with me and that no email would be lost. He said when the problem is fixed a bunch of emails should all come in at the same time.
That's what I know.
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Thumbs Must Hurt
Posts: 116
Join Date: Mar 2005
Model: 8330
Carrier: Bell
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03-13-2006, 05:18 PM
I haven't gotten mail all day. Rogers web client.
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Thumbs Must Hurt
Posts: 190
Join Date: Feb 2005
Location: Rhode Island
Model: 8703e
Carrier: Verizon Wireless
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03-13-2006, 06:31 PM
Quote:
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Originally Posted by Dewars
Looks like BIS is back up.
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So much for that. Its down again.
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Thumbs Must Hurt
Posts: 56
Join Date: Mar 2006
Location: Houston
Model: 8320
Carrier: T-Mobile
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03-13-2006, 06:44 PM
I just got off the phone with Cingular and they said that RIM's side it really slow right now, thats why Cingular is having the issue. They said they do not know when it will be back up.
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Knows Where the Search Button Is
Posts: 44
Join Date: Mar 2005
Location: New Jersey
Model: 9530
PIN: 305505FA
Carrier: Verizon
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03-13-2006, 06:48 PM
can't access cingular bis myself. the link appears to be invalid. i get "document contains no data" error when i try and access the site now.
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Thumbs Must Hurt
Posts: 56
Join Date: Mar 2006
Location: Houston
Model: 8320
Carrier: T-Mobile
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03-13-2006, 06:49 PM
I keep getting Page cannot be displayed. They said it's because the site is linked to RIM
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Knows Where the Search Button Is
Posts: 41
Join Date: Sep 2005
Location: CHICAGO, IL
Model: 9000
PIN: 20DC81B8
Carrier: ATT
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03-13-2006, 06:54 PM
I'm having problems too. I am on Cingular and I have the 8700c. Sent my BB an email at 6:30am, didn't get it till about 9:00am or so.
Hopefully this will be fixed soon. If this is all cause they are trying to upgrade/improve the system, I guess it's understandable that they ran into some unexpected problems.
Also, as of right now, I can't log on online either...
My BlackBerry PIN is 24151C06
FavoriteToons.com - your COMPLETE Cartoon Online resource.
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Thumbs Must Hurt
Posts: 56
Join Date: Mar 2006
Location: Houston
Model: 8320
Carrier: T-Mobile
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03-13-2006, 06:58 PM
Upgrade...that would be nice.
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Talking BlackBerry Encyclopedia
Posts: 415
Join Date: Mar 2005
Location: Texas
Model: 8900
Carrier: AT&T/Cingular
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03-14-2006, 12:30 AM
Okay, now I'm jinxed....my Cingular BIS is screwed up. I can't log in and I'm having an email delay also. Bummer.....
Just talked to Jake @ Cingular tech support - said the RIM server is offline for all service providers....because of the new BIS upgrade!!! RIM expects to have it up ASAP
Last edited by teskew : 03-14-2006 at 12:37 AM.
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New Member
Posts: 1
Join Date: Mar 2006
Model: 8700c
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03-14-2006, 12:48 AM
I know I'm having issues with Cingular's site, but I don't know if it is related to this issue:
I left my BlackBerry on the Metro in DC on Thursday. I thought for sure it was a gonner, so I ran out and bought a replacement on Friday. Well, thirty minutes after I set up the new BB online (new pin and IMEI,) I get a call that someone found it and actually NextDay-ed it to me. (This is a miracle in DC.) I go into the settings page to input my old IMEI and PIN and it says that it is already registered with another account. So I called Cingular to make sure that the IMEI isn't blocked or anything (due to me reporting the phone as lost,) and they said it is not. After 30 minutes, he said it is due to RIM's difficulties/upgrades-- any ideas?
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CrackBerry Addict
Posts: 730
Join Date: Jan 2006
Location: California
Model: Tour
Carrier: Verizon
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03-14-2006, 01:03 AM
Yup I'm one of those Verizon users that can't log in
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Thumbs Must Hurt
Posts: 91
Join Date: Feb 2006
Location: Michigan
Model: 8330M
Carrier: Sprint/Nextel
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03-14-2006, 06:18 AM
The Nextel BIS seems to be working fine this morning. I've received emails when I powered it on and also got to log into BIS and cleared my inbox.
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Thumbs Must Hurt
Posts: 56
Join Date: Mar 2006
Location: Houston
Model: 8320
Carrier: T-Mobile
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03-14-2006, 07:57 AM
I can finally get ing to the BIS site!!!!
YEAH!!!
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Thumbs Must Hurt
Posts: 56
Join Date: Mar 2006
Location: Houston
Model: 8320
Carrier: T-Mobile
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03-14-2006, 08:07 AM
Crap, now it's back down again!!
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