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Old 12-09-2004, 11:31 PM   #1 (permalink)
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Old 12-09-2004, 11:34 PM   #2 (permalink)
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Old 12-09-2004, 11:36 PM   #3 (permalink)
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Old 02-03-2005, 02:17 AM   #4 (permalink)
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Default Please God let me choose reply-to account [NOW POSSIBLE!]

Why cant I choose a specific account when replying to an email? Tmobile only lets me list one email as a reply to account but i would like to have the option of deciding between my personal and my work email. I would even settle for replying with whatever account the email was originated with. Do any of you BB experts have a solution for this? I am not on bes.

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Old 02-03-2005, 02:25 AM   #5 (permalink)
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Unfortunately, there is no solution on a BlackBerry yet.

The only partial workaround at this moment is to pay $10 to $25 per month for Hosted BES/MDS .... And that will give you a choice of two separate ReplyTo email addresses. One for BWC emails, and one for BES emails.

In the longer term (BlackBerryOS 4.1?), I predict RIM will permit BES users to have multiple ReplyTo's for BES users -- there's been enough requests by corporate users that I would be surprised that RIM won't add this feature eventually this year. RIM generally gives more features to BES users than non-BES users.

Note: I am a BES user, and can confirm that I have two ReplyTo's available to me - one for BWC and one for BES - and they are selectable for outgoing email messages via changing the "Using:" line between "Desktop" and "Web Client".
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Old 02-03-2005, 08:58 PM   #6 (permalink)
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Mark, you are partially correct but the user's, even those without BES have much more choice:

Run the Blackberry redirector. If you have a computer at home or work that is always turned on, you could theoretically use the Blackberry Redirector to redirect Work (or other) e-mail account, while you use the web client for another.

When composing an e-mail i have the same selection mark has.

How I do it:
a) I use my blackberry.net account for my home e-mail accounts. I forward all mail, at the server, direct to this account. This way mail is delivered instantly. IF you choose to check mail on your web client through the web mail interface, you will only get mail every 15 minutes or more.

b) I use my blackberry redirector at work, which connects to Microsoft Outlook. You do not need Exchange, and the Redirector does work with other mail clients. You must leave the computer on at all times in order for e-mail to be delivered however..

How does it work:

a) For my home account, i get all my mail through the web client. When i reply to a message that came from web-client it is AUTOMATICALLY sent through web client. Your message will come from [email address] with a REPLY-TO address set to your address which you must place into your web client. Therefore users will know you are on the blackberry, but at least it works..

b) For work, as above when you reply from your redirector account all messages are automatically sent through the redirector.

c) When i compose a new message you can select which account you are using, therefore selecting the e-mail address you are going to be shown as.

CAVEATS:
a) If you have a laptop, you will not be able to use the redirector as it needs to be always on. Maybe you'll set up your own 'server' for the redirector.. why not?

b) Your internet service must be always on and reliable.

c) Your computer must have reliable power and it can't be shut off on a regular basis!

That's about it.. good luck.
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Old 02-03-2005, 08:03 PM   #7 (permalink)
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Quote:
I use my blackberry redirector at work, which connects to Microsoft Outlook. You do not need Exchange, and the Redirector does work with other mail clients. You must leave the computer on at all times in order for e-mail to be delivered however..
Are you sure about not needing Exchange? This document from RIM indicates that Desktop Redirector works with Exchange -
Knowledge Center - BlackBerry Desktop Redirector

Several times I've been asked to troubleshoot redirector problems (crashes right after starting) and it has been because they were trying to communicate with a POP3 mail server.

[Edited by Mark Rejhon: Shortened overly-long hyperlink to prevent sideways scrolling]
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Old 02-03-2005, 10:43 PM   #8 (permalink)
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And here is the best arguement for EmailViewer from Reqwireless.

Redirector will NOT work without Exchange. It relies on Exchange to manage the message flow. I've tested this just to be sure (I read the docs and didn't think it would anyway) and confirmed that Outlook on it's own doesn't know what to do.

Although EmailViewer does not offer PUSH services, it does offer two major advantages to the standard viewer;

You can reply from and originate messages from any account. This inability of the BWC to allow for this very simple task is bewildering.

You can view almost any attachment, including JPEG images WITHOUT BES/MDS.

The same principles apply for the web browser as well. Pages that will not load with the default browser load without difficulty with WebViewer. Then again, WebViewer does not support Flash so the new mobile.balckberry.com site appears as a simple text page.

One nit I have with Reqwireless is that they do not make clear the fact that you are not only buying the client but your are using their servers to receive, manage, reformat and deliver every page request from your BB. I was hpping for a "Real" browser that would permit pages to be displayed either with or without reformatting, but that appears to be too much for RIM to tackle at the moment.
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Old 02-05-2005, 08:02 AM   #9 (permalink)
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I must apologize for the statements I made previously:

It seems using Outlook 2003 and the Redirector fails with a pop3 account. It indeed crashes and cannot verify the mail system functions properly, redirection fails.

Indeed, i must conclude what others have stated here as correct, you do need at least Exchange to redirect mail via the redirector.

However, if you are lucky enough to have Exchange, you can indeed have multiple From: addresses if you combine the redirector with the web client.

I don't know where I had the idea that you could redirect without exchange, maybe this was possible in the past but not now, either way I retract my previous statement and apologize to everyone on this board for misleading statements.

Thanks =)
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Old 02-05-2005, 11:20 AM   #10 (permalink)
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Hmmm. Rather than protest against those of us who have tried unsuccessfully to do something that the manufacturer states that their software is NOT designed to do, can you detail EXACTLY how you have accomplished this?

- Please identify your carrier and how your account is structured

- Please identify how your Outlook client is configured

- Please identify how Desktop Redirector is configured to use POP3 instead of Exchange for the MAPI services handled by Desktop Redirector

Perhaps after you provide this info and others can duplicate your environment we will better understand your frustration. Until then, I have to say that I'm with RIM, who state all over the document referenced above that Desktop Redirector required Exchange for MAPI message handling.

2/5/05 I spoke with RIM today via T-Mobile transfer. They insist that DR will not work without a MAPI server (resident on Exchange and other multi-format email servers) because POP can not handle the MAPI instructions sent by DR.
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Old 02-05-2005, 01:59 PM   #11 (permalink)
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If you're using the Web Client then,

Check out this thread, you can test the software!

http://www.blackberryforums.com/viewtopic.php?t=3144

Mark
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Old 02-07-2005, 02:22 AM   #12 (permalink)
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with BES, will I be able to have my reply-to be [email address] and not [email address]

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Old 02-07-2005, 02:35 AM   #13 (permalink)
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ipexpert,

Two options:

ReplyTo Enhancement: Unfortunately, the ReplyTo enhancement will work only when you reply using your BWC address (This is easily done though, by changing the "Using:" line to "Web Client" instead of "Desktop"). Your BlackBerry is still able to benefit from this ReplyTo enhancement, you'll just have to use your BWC address instead of BES.

Custom Domains With Hosted BES: If you need a custom domain name for BES/MDS, you may have to switch BES/MDS hosting services. I use Mailstreet which allows me to use my own domain name for my BES/MDS. It costs $23 per month, rather than $10 per month though.
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Old 02-07-2005, 09:37 AM   #14 (permalink)
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Mark,

I appreciate the quick reply! To add an additional reply to address it will cost me an additional 32+ dollars every month. I need to pay 23 for MDS and another 10 to Tmobile for MDS support. I might need to wait for another solution. If you have any other ideas, let me know.

Thanks,
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Old 02-07-2005, 07:23 PM   #15 (permalink)
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I suggest you look at EmailViewer from Reqwireless. I'm using it because it is the only solution I've found that allows me to reply to emails based on the account they were sent to or from a master account.

I do this by setting up my BWC accounts on EmailViewer as well. Then, when a message arrives for an account that needs a reply from that account, I can receive those messages in EmailViewer specific to each account. The other benefit is that EmailViewer will open almost any attachment, including image files.

I realize that this is duplication but it still affords the push features of the BWC server. Otherwise you can set up the same thing with just the EmailVIewer but you'll need to force yourself to check your email on a regular basis. You probably do that anyway.
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Old 02-08-2005, 12:42 AM   #16 (permalink)
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Radcam,

Emailviewer is the perfect solution for me at the moment. It works just like you said. I was just about to pony up for a Bes account and add upgrade my service with tmo. Now all I have to do is buy this software. Do we get any kind of discount for being members of this forum? I noticed that bb owners pay 10 more than other phones.
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Old 02-08-2005, 02:57 AM   #17 (permalink)
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If you only occasionally need Reply-To, this works fine.

It is a lot more clumsy way of doing things, though, and more time-consuming if you have to do it for 50 emails per day.
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Old 02-08-2005, 01:13 PM   #18 (permalink)
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Again to all, I had apologized for my previous statements. You do require Exchange for the redirector to function..

but does anyone remember the Blackberry 95x/85x application Sparrow by Chris Faherty? (http://rallypilot.sourceforge.net/bb/) This allowed me *unlimited* reply-to addresses, on-screen mail folders, notifications and filtering rules based on incoming address, subject, etc etc..

and i used Sparrow from a pop-3 server, using procmail to handle mail filtering and multiple reply-to addresses. I had work, home, other pop3, and even Hotmail reply-to addresses..

It *was* possible but since Sparrow has not been written for the new J2me blackberries we do not have this functionality.

Boy oh boy if any other sparrow users are here, chime in, if only we had that functionality included with the new Blackberries, i, and the rest of the Blackberry community would be in heaven.
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Old 02-12-2005, 11:44 PM   #19 (permalink)
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Default BES & BWS At the same time

I was told by VZW that you can have BES AND BWS going at the same time, BUT - the "Using:" or "Reply-With" functionality does not work and will always default to yourBES server address. (I'm on a BB 7250 and we are running a BES 4.0 server.)

Additionally though, I have been unable to get my POP3 email to come down to my 7250. I've set it up on the BWS server and even restarted the device. I've also resent my service book. Is connecting to Desktop Manager required to force the updates? (I'd try it, but it's installed at my office not at home. Any other suggestions I should try?

Thanks!
-Joseph-

UPDATE: Ok - I'm blind and didn't try changing it in the email itself, I was looking for it in the menu (to send from my WEB CLIENT account). BUT - I'm still not seeing my Web Client email being forced down to the BB.
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