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Old 04-19-2006, 08:22 AM   #1 (permalink)
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I have recently had this problem for 3 days now and so far, Cingular hasn't figured out as to what's wrong. As I drive into the Texas hill country, my GPRS changes to GSM and then drops completely (no service) I am unaware when it does this; however, I have missed some important calls. When I return to my shop where I usually never have a problem receiving a GPRS signal I still have no service. Cingular told me to power off my bb7290 and then power it back on. When I do this I begin to receive a signal again but sometimes it shuts off to no service. The second Cingular c/s rep said she would send me new improvements to my BB and to receive them I again need to shut off my phone and turn it back on. Again I still have the same problem. Would it be wise to perform a hard re-set? Has anyone else ever experienced this problem?
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Old 04-19-2006, 08:53 AM   #2 (permalink)
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what's your OS rev? We have that problem occasionally on rogers 7280s.
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Old 04-19-2006, 09:12 AM   #3 (permalink)
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Quote:
Originally Posted by dowlingm
what's your OS rev? We have that problem occasionally on rogers 7280s.
You'll have to bare with me OS rev, is that the version I'm using? If so it is 4.02
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Old 04-19-2006, 12:24 PM   #4 (permalink)
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Rather than restart the device, I would recommend turning the radio off, then on. This may clear the issue.

Definitely try reloading the OS.
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Old 04-19-2006, 12:48 PM   #5 (permalink)
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Quote:
Originally Posted by Jase88
Rather than restart the device, I would recommend turning the radio off, then on. This may clear the issue.

Definitely try reloading the OS.
I tried turning the radio off then on and after about 20 minutes DROPPED. I then pulled the battery and did the hard reset at about 10:00AM and so far, no problems.
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Old 04-21-2006, 11:29 AM   #6 (permalink)
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we have some 4.0.2 7290s but nobody's mentioned a similar issue - that said we only have a small user population of 7290s so I wouldn't take my word for it.
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Old 04-21-2006, 12:40 PM   #7 (permalink)
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Being in the middle of Texas Hill Country, we see this quite a bit. We actually recommend our users to go into Options\Host Routing Table and to re-register on the network. For some reason, especially on the 7290s, there is an issue in discovering a new network.
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Old 04-21-2006, 01:10 PM   #8 (permalink)
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Quote:
Originally Posted by careyana
Being in the middle of Texas Hill Country, we see this quite a bit. We actually recommend our users to go into Options\Host Routing Table and to re-register on the network. For some reason, especially on the 7290s, there is an issue in discovering a new network.
Hi Careyana,
So far resetting my 7290 seems to have taken care of the problem; however, after reading your post I went to options\Host Routing Table. All I see are a list of Cingular (########) with # being a list of different numbers. What must I do to re-register.
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Old 05-22-2006, 09:05 AM   #9 (permalink)
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Quote:
Originally Posted by fmaglin
Hi Careyana,
So far resetting my 7290 seems to have taken care of the problem; however, after reading your post I went to options\Host Routing Table. All I see are a list of Cingular (########) with # being a list of different numbers. What must I do to re-register.

Sorry for the late reply - haven't been in town to read! -

When you're in Host Routing Table, just click the wheel and choose "Register Now". It turns out the coverage here doesn't have the hand-off configured very well between TMo and Cingular so it doesn't swap coverage when one signal gets weak. Happens to a lot of different folks!
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