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Old 02-11-2005, 11:54 AM   #1 (permalink)
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I bought a locked Blackberry 7780 and got it unlocked from that bongowireless place and now my phone says 'unable to connect using the current security settings, please contact service provider'

And I call my service provider and they say the PIN is locked or something!?!?


WTF?
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Old 02-11-2005, 11:58 AM   #2 (permalink)
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I would call that bongowireless place and ask them what they did.
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Old 02-11-2005, 01:55 PM   #3 (permalink)
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There are three locks:

SIM lock: The lock on the SIM card (easy).
IMEI lock: The lock on the cellphone itself (only Bongo or original carrier can do this)
PIN lock: The lock on the BlackBerry network (unfortunate common "GOTCHA!")

BongoWireless only unlocks SIM and IMEI, to the best of my knowledge (correct me if I am wrong). You have to get the BlackBerry properly cancelled at the original cellphone company, before activating it at the new cellphone company. BongoWireless did their job - they completed the other locks for you. It's now your job to finish the remaining unlock.

RIM has PIN lock on the BWC if the PIN is already registered with another carrier. That needs to be de-registered by the original carrier. Find out where this BlackBerry was originally used on, and call the original carrier to get it removed from their system. This may require involvement from the original seller.

PIN lock can even be a problem within the same carrier -- when transferring the BlackBerry to another subscriber.

For carriers that refuse to unlock (i.e. AT&T), it's easier to masquerade as a person who wants to sell the 7780 to another AT&T subscriber, and you simply need to make sure that "YOURACCOUNT@blackberry.net" is properly deleted. (This should automatically unlock the PIN, don't use the word "unlock" when talking to AT&T representatives.)

In Brief: If the old blackberry.net original email account is not deleted, the BlackBerry cannot be used by anyone else. That's called the "PIN lock". BongoWireless does not do this (to my knowledge).
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Old 02-11-2005, 05:28 PM   #4 (permalink)
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sooooooo, if I can't find the previous owner (which I can't) I'm screwed? This whole system sucks. There is so many little things that can make your Blackberry useless, which I'm slowly starting to come to grips that mine is useless.

Is there anything else? What about a complete wipe or something???
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Old 02-13-2005, 01:47 PM   #5 (permalink)
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Default .

bump
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Old 02-13-2005, 04:03 PM   #6 (permalink)
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Have you called AT&T Customer Service yet, as has been suggested to you in another thread?

If the PIN is assigned to another account on the BWC, you can't use it until AT&T releases it. No one here can do it.
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Old 02-13-2005, 04:19 PM   #7 (permalink)
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Yes I have. They said the previous owner needs to call. Then I called my service provider and they said that AT&T puts an internal lock on their browser..... and there is no way to use the browser with anyone except AT&T.
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Old 02-13-2005, 05:15 PM   #8 (permalink)
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After a period of inactivity on the BWC the accounts seem to be deleted... you could wait it out (3 months).

Call AT&T again, get it esculated to a higher up... tell them you want to activate it on AT&T but you found out the pin is locked to an OLD BWC from the former owner, you know because you tried it on your buddies BBerry... before youre going to activate you need to blow out that old BWC... Try some social engineering.

This situation happens all the time when a unit is sent to RIM service and an exchange/refurb is sent back to you.

And by the way which carrier are you trying to activate it on?
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Old 02-13-2005, 08:44 PM   #9 (permalink)
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Cellular One.

I'll try that, thanks
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