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Old 04-21-2006, 03:05 PM   #1 (permalink)
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hello, everyone...
i just dumped my treo 650 for several reasons, but in a nutshell i needed a gsm phone (so i switched providers), needed a device that could multi-task, and especially needed push email for my work email(s). all in all i was never satisfied with treo and have always heard great things about blackberry's. it's been two days now, and i must say i love everything about it (especially how fast internet pages download via edge), except for email.

apparently i've misunderstood (or possibly still misunderstand) how email works on this device. most important to me is our current work emails (both imap and pop3). we do host our own emails via a dedicated server using postfix/courrier imap, but since we're a small company and mostly use macs on the desktop, setting up an exchange server or domino server is both unneccessary and impossible. i'm now finding out that without blackberry enterprise server running, additional email accounts are done via blackberry internet services (on t-mobile at least) and are subject to a 15 - 20 minute delay on all received emails without even an option to actively check. i'm hoping someone here can enlighten me on whether i'm missing something or if there may be a third party solution (besides BES) that will allow me to 'push' our pop/imap emails. 20 minute delays are definitely a deal breaker and so i'm hoping to not have to return my blackberry.

considering the buzz thats surrounded blackberry over the last years as being 'the' handheld email solution, i'm pretty surprised at the situation. seems like every kid in the street has a sidekick, and those are able to push 3 additional pop/imap email accounts without the need of any additional hardware or software. since sidekick is targeting a far less sophisticated consumer and is argueably a far less sophisticated (or at least much cheaper) device, there surely has to be something out there to allow the blackberry to do the same without the need for a huge investment or significant monthly service fee.

if anyone can fill me in or point me towards a solution, i'd greatly appreciate it.

thanks.
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Old 04-21-2006, 03:13 PM   #2 (permalink)
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Use hosted BES if you are really that concerned about it, but I think honestly you will find that you don't even notice the 15 minute delay. I've not had a problem with it, and I have been using a BlackBerry on BIS for over 6 months. And yes, I am a professional checking corporate e-mail.
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Old 04-21-2006, 03:24 PM   #3 (permalink)
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thanks for the quick reply...

granted 95% of emails arent important enough to suffer as a result of the delay, but we do find ourselves regularly in a situation where we're having an 'email volley' of important information and questions. as such it would take a full hour for three replies, assuming the other person responds immediately. i've been in situations where it's gone back and forth even more then that.
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Old 04-21-2006, 03:26 PM   #4 (permalink)
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and another thing... why would they not build in a method to actively check if you dont want want (or cant) wait for the next interval?
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Old 04-21-2006, 04:17 PM   #5 (permalink)
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Quote:
Originally Posted by misteraven
thanks for the quick reply...

granted 95% of emails arent important enough to suffer as a result of the delay, but we do find ourselves regularly in a situation where we're having an 'email volley' of important information and questions. as such it would take a full hour for three replies, assuming the other person responds immediately. i've been in situations where it's gone back and forth even more then that.
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Have you tried to forward directly from your email server to your tmo bb address?

Hope this helps.
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Old 04-21-2006, 04:26 PM   #6 (permalink)
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Two comments:

1. it's not a "15-20 minute delay" - it's 15 minutes max, and typically I've found the delay is more like 5-10 minutes. (Unless you get an email every minute, the odds that most of your emails come in the minute after the BIS has "polled" your POP3 accounts is pretty low - it's likely about to pull again just as an email is received by the server.

2. If it's that critical, just setup Forwarding from your work emails. I have my corporate email forward a COPY to my blackberry. So I get a copy to my blackberry and a copy still pulled down by Outlook. My other personal accounts are all polled via the BIS, so I can leverage the different reply-to addresses...
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Old 04-21-2006, 04:32 PM   #7 (permalink)
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Just set your current mail server to forward a copy to your BIS email address. Instant messaging.

ie. set up a rule/filter/whatever on your corporate mail server to forward a copy of all mail that comes in to the <username>@<carrier>.blackberry.net address that you have set up.

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