Originally Posted by Ryan12
I have dealt with this problem several times in the past and as stated earlier it is an issue with the provider. I work with Verizon as our carrier and in every instance I have to be escalated to the 3rd tier support before they identify what ever setting it is to turn back on. The problem is that the lower tier support are not even aware of some of the tools and or options available to the 3rd tier support. I have had this happen at least a dozen times and in every instance I have to go through the motions of explaining the situation.
I have asked what "tool" it is that they need and the guy told me to mention the "BlackBerry Relay Admin Tool" due to the fact that the actual device account has been deactivated on the network.
Not sure if this helps! Let me know if anyone can cut to the chase any quicker!
THANK YOU RYAN 12 !!!!
I work with a reseller and yesterday (at 5.30 PM of course) one of our corporate clients had half their berries got the "Service Blocked" error message above. The entire scenario played out exactly as you mentioned. Tier 1 knew nothing. I found this thread and mentioned the 'blackberry admin relay tool'. Tier 2 had never heard of it but after a 10 minute wait he flipped the switch and all the berries started buzzing.
We were told that occasionally when Verizon audits an account this situation will occur. Nobody could tell us why. Thanks again for the help, you allowed a bunch of people here to be able to go home much earlier than we feared we would.