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Old 04-24-2006, 10:24 AM   #1 (permalink)
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Angry Cannot receive, but can send - 7210

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Hi,

I have a 7210 that can send instantly but that cannot receive. At best, it receives one out of ever 40 or so emails.

Incoming mails are received by our Exhange server and forwarded to TMobile mobile emial service.

Is there anything I can do with service books on the device to help? Or is ther any other advice out there?!!!

Thank in advance!!
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Old 04-24-2006, 11:48 AM   #2 (permalink)
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Check to make sure you dont have any filters setup on the BlackBerry or your T-Mobile BIS account.
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Old 04-24-2006, 11:49 AM   #3 (permalink)
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A couple things... It's being forwarded or the account is integrated, big distinction.

If it's being forwarded from the mail server speak to your mail server admin. The forwarding rule might be broken. It happens.

Try sending a couple test messages to your tmo.blackberry.net address. If those are getting through but forwarded emails aren't it's very likely the forwarding rule. If none of those are getting through then you may have to call customer support.

If it's integrated (POP, IMAP, OWA) you might have too many messages on the server. Or the POP service might have zero messages.
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