Originally Posted by coreyg510
Also, how old is the device? It may warrant a manafact. replacement.
I received my device on March 16, 06. I did call Cingular and their rep had me remove the battery and describe the color of a sticker located under the battery. Mine was a white square. The rep told me that if it were red it meant that the phone had gotten wet and would not be eligible for free replacement. The only thing that bothers me about the replacement is that they said it may be a refurbished BB, which I guess is all right, but it seems to me that if you bought a refurbed BB it should be replaced with one; however if you bought a new BB the replacement should be new. I guess I shouldn't be picky as long as I receive one that functions properly.