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Old 04-26-2006, 12:14 PM   #1 (permalink)
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Could someone please offer some assistance....

I'm using an 8700c and web client... my email is sent to both my blackberry and outlook, but even if I havent opened the email, it is marked as being read on outlook. I've tried to turn off the wireless reconciliation in hopes that may help, but when I tried to do that it said "web client only supports wireless reconciliation of deletes." So basically, is there anything I can do to get the emails to stay in bold type (meaning they have not been read) on outlook and still get them on the blackberry.

Thanks.
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Old 04-26-2006, 12:48 PM   #2 (permalink)
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Try looking at this KB: KB-03015
Support - Email messages received are marked Read
Last Updated: 09 March 2005
Article Number: KB-03015


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Summary
This article applies to the BlackBerry Internet Servicexxx8482;


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Problem
A Post Office Protocol 3 (POP3) email account that is integrated with the BlackBerryxxx174; account receives new email messages marked as xxx8220;Readxxx8221;.

Cause

The message is marked as xxx8220;Readxxx8221; at the Microsoftxxx174; Exchange Server.

Resolution

Refer to Microsoft Knowledge Base Article 329970, Messages Are Marked as Read After You Download Headers for more information.
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Old 04-26-2006, 02:59 PM   #3 (permalink)
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Is there anywhere I could get more information, or do you have anymore information about this so that I can give it to our IT person?
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Old 04-26-2006, 04:31 PM   #4 (permalink)
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I'd just give them the Microsoft Knowledge Base Article. It can be found at http://support.microsoft.com/kb/329970/en-us
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Old 04-26-2006, 06:09 PM   #5 (permalink)
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thanks... we'll give it a try.
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Old 04-26-2006, 06:38 PM   #6 (permalink)
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If you have access, or a sympathetic mail server admin, you could open up IMAP service. If this is a possibility you could open up IMAP, remove the integration and then readd. Since it's the POP commands specifically that are causing it logically IMAP would remedy it.
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