BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 04-27-2006, 10:53 AM   #1 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2005
Model: 8800c
Carrier: Cingular
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Angry Help! Blackberry not updating with info!!

Please Login to Remove!

I have a user whose blackberry will NOT update the date/time, emails, or last phone calls made.

The weird thing is, the server is showing all the emails are going to her phone and that everything is communicating properly. In addition, her phone is doign all of the visual/audio alerts for new messages arriving to her phone. She is telling me her date on the phone is still April 4th....

I have pulled the battery, had her soft reset, pulled the sim card....nothing is fixing this issue.

Does anyone have any ideas what might be causing this?
Offline  
Old 04-27-2006, 11:49 AM   #2 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2005
Model: 8800c
Carrier: Cingular
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

She deleted a bunch of emails and those started to come through, but her date will not update and neither will her phone call history
Offline  
Old 04-27-2006, 12:21 PM   #3 (permalink)
Retired BlackBerryForums.com Moderator
 
d_fisher's Avatar
 
Join Date: Oct 2005
Location: Columbus, OH
Model: 9700
OS: SID 6.7
Carrier: AT&T
Posts: 4,455
Post Thanks: 0
Thanked 2 Times in 1 Post
Default

Perform a security wipe and re-active the BlackBerry.
__________________
Doug

Remember, please try searching first!

Need a screenshot? ... Like JavaLoader?
Try using BBscreen .....Use JL_Cmder!
or BBScreenShooter!

[SIGPIC][/SIGPIC]
Offline  
Old 04-27-2006, 12:33 PM   #4 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2005
Model: 8800c
Carrier: Cingular
Posts: 68
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by d_fisher
Perform a security wipe and re-active the BlackBerry.
That was going to be my last resort...I dont have time to be doing this...you people and your addiction to these cursed "phones"!!!!


Thanks though
Offline  
Old 04-27-2006, 12:34 PM   #5 (permalink)
Thumbs Must Hurt
 
richardsbd's Avatar
 
Join Date: Apr 2006
Location: work in Washington, DC, USA
Model: 8700c
Carrier: The 'new' AT&T (formerly known as Cingular)
Posts: 123
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Just an fyi - I had one 7290 that, after setting the device to obtain the date/time info from the network, began to 'run ahead' in time! The time accelerated ahead - with days elapsing on the handheld in a matter of hours.

Troubleshooting included moving the SIM to another device, and the SIM from a working device to the new one - the problem stayed with the new, defective, handheld. Ultimately - a warranty exchange...
__________________
Brian

user and maintainer of a bunch of BB8700s

current project - nordoxandsoaps.com | View my LinkedIn profile
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.