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Old 05-05-2006, 11:18 AM   #1 (permalink)
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Question Handheld Wins VS Mailbox Wins

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Can someone explain to me the option under Email Reconcilation? What is the difference betweeen Handheld Wins VS Mailbox Wins? If I set the deletion option to be Prompt, does it really matter which one wins? Can somone describe a senario when this option applies?
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Old 05-05-2006, 11:36 AM   #2 (permalink)
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This only applies to read/unread changes. Delete's are a different beast and that's what the Prompt option is for on the Delete On: line.

This will only apply when the read/unread status changes on both the mailbox and the handheld at the same time. (or within the same reconcile cycle).

You have an assistant. You are out of the office. Message comes into the mailbox. You both read it (you on the handheld, her in your outlook). You decide that you want to mark it as unread so you can follow up with it later. The message is now back to unread on your handheld and read in the mailbox...which one wins?

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Old 05-05-2006, 12:32 PM   #3 (permalink)
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Quote:
Originally Posted by Zro
This only applies to read/unread changes. Delete's are a different beast and that's what the Prompt option is for on the Delete On: line.

This will only apply when the read/unread status changes on both the mailbox and the handheld at the same time. (or within the same reconcile cycle).

You have an assistant. You are out of the office. Message comes into the mailbox. You both read it (you on the handheld, her in your outlook). You decide that you want to mark it as unread so you can follow up with it later. The message is now back to unread on your handheld and read in the mailbox...which one wins?

Zro
Very well said Zro, I never understood that until now, thanks.
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Old 05-05-2006, 12:45 PM   #4 (permalink)
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That was beautiful. Thank you for the clarity.
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Old 05-05-2006, 01:44 PM   #5 (permalink)
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I've had a manager ask the same question...so I tested it and dug through help files.

Good to see that my hard work has finally helped someone.

Zro
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Old 05-05-2006, 02:53 PM   #6 (permalink)
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Quote:
Originally Posted by Zro
This only applies to read/unread changes. Delete's are a different beast and that's what the Prompt option is for on the Delete On: line.

This will only apply when the read/unread status changes on both the mailbox and the handheld at the same time. (or within the same reconcile cycle).

You have an assistant. You are out of the office. Message comes into the mailbox. You both read it (you on the handheld, her in your outlook). You decide that you want to mark it as unread so you can follow up with it later. The message is now back to unread on your handheld and read in the mailbox...which one wins?

Zro
Can you make this thing the other way around and If you can how? Lets say i got new email then i read it on my handheld but didnt read it yet on outlook.
Like i want it to be marked read on Handheld then unread on the outlook
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Old 05-05-2006, 03:17 PM   #7 (permalink)
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Turn off wireless reconcile. Then if you read in one, it won't be read in the other.

It's an all or nothing for reconcile (read/unread/move). Either both look the same, or both have to have the same things done to them all the time.

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Old 05-05-2006, 03:43 PM   #8 (permalink)
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Quote:
Originally Posted by Zro
Turn off wireless reconcile. Then if you read in one, it won't be read in the other.

It's an all or nothing for reconcile (read/unread/move). Either both look the same, or both have to have the same things done to them all the time.

Zro
Thanks a lot zro.
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Old 05-19-2006, 10:48 AM   #9 (permalink)
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Quote:
Originally Posted by Zro
This only applies to read/unread changes. Delete's are a different beast and that's what the Prompt option is for on the Delete On: line.

This will only apply when the read/unread status changes on both the mailbox and the handheld at the same time. (or within the same reconcile cycle).

You have an assistant. You are out of the office. Message comes into the mailbox. You both read it (you on the handheld, her in your outlook). You decide that you want to mark it as unread so you can follow up with it later. The message is now back to unread on your handheld and read in the mailbox...which one wins?

Zro
Very well said -- I've never understood exactly how that worked. Let me ask this though: What about the reverse scenario -- both you and the secretary read the message simulataneously. The secretary decides the message is important and wants to make it stand out by marking it as unread. Will the message on the BlackBerry flip back to unread status?

I ask because on my network (Lotus Notes, Domino, BES) that doesn't work. The message will remain read on the BlackBerry. Is this working properly?
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