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Old 02-15-2005, 08:22 PM   #1 (permalink)
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Default Can not receive attachments after 4.0 desktop upgrade??

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All at once I no longer can download attachments (any type) in the inbox. I see them there with their paperclip and go to the "open attachments" window and see the choices of contents and full content but when I select them I never get the attachment. After some time I get a red X and a message that the request timed out. I did upgrade my desktop to 4.0 today. I am using a 7290 running 3.8 and all else seems fine. Sounds like something on the server but can't see how I could have caused it by the upgrade. Any ideas? I have not updated the device at all. I am on an enterprise server not sure of version but this has all worked until today.
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Old 02-15-2005, 09:19 PM   #2 (permalink)
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Default Re: Can not receive attachments after 4.0 desktop upgrade??

Quote:
Originally Posted by ahovis
All at once I no longer can download attachments (any type) in the inbox. I see them there with their paperclip and go to the "open attachments" window and see the choices of contents and full content but when I select them I never get the attachment. After some time I get a red X and a message that the request timed out. I did upgrade my desktop to 4.0 today. I am using a 7290 running 3.8 and all else seems fine. Sounds like something on the server but can't see how I could have caused it by the upgrade. Any ideas? I have not updated the device at all. I am on an enterprise server not sure of version but this has all worked until today.
just to be safe, delete your web client service book, and resend via the BWC. but when BWC 4.0 rolled over, the first time i attempted to retrieve an image, i got the X and i resent the request, and it seemed to work fine.
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Old 02-15-2005, 09:35 PM   #3 (permalink)
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I am a bit new at this. I see the following service books:
cingular wap secure transport(WAP) book,
blackberry browser (browser config) book,
desktop (cical)
desktop (alp)
desktop (browserconfig)
desktop (ippp)
and desktop (cmime) books.
Which should I delete and how do I resend it?
Thanks.
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Old 03-24-2005, 05:47 PM   #4 (permalink)
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If the Blackberry attachment service stops working on your server - which is quite common prevoius to 4.0 BES then any emails you receive while the service is hosed you will not be able to open the attachments. Once the service is restarted then you need to resend the email and attachment and you will be able to view it.

Hope this helps..cause if you have BES previous to 4.0 you will see this service hose up often. We wrote a script to restart the attachment service in the wee hours of the am everyday before we upgraded to BES 4.0
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Old 03-24-2005, 11:10 PM   #5 (permalink)
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It definately sounds like an attachment service problem. Upgrading the desktop manager to 4.0 and doing nothing on the handheld will not impact your attachment viewing at all..it doesn't use the desktop for it...it communicates directly with the BES over the wireless network.

Zro
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Old 03-25-2005, 11:40 AM   #6 (permalink)
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Default Need your script

Quote:
Originally Posted by mpalis
If the Blackberry attachment service stops working on your server - which is quite common prevoius to 4.0 BES then any emails you receive while the service is hosed you will not be able to open the attachments. Once the service is restarted then you need to resend the email and attachment and you will be able to view it.

Hope this helps..cause if you have BES previous to 4.0 you will see this service hose up often. We wrote a script to restart the attachment service in the wee hours of the am everyday before we upgraded to BES 4.0
Would you be willing to send me your script ? we are having the same problems and won't be upgrading for awhile...?
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Old 03-25-2005, 12:52 PM   #7 (permalink)
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my server admin told me that he used windows scheduled tasks and the script does a basic server start and stop like so:

@echo off
Net stop "BlackBerry Attachment Service"
Net start "BlackBerry Attachment Service"

not sure how savy you are but if you need more detail I can track it down.
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Old 03-30-2005, 03:03 PM   #8 (permalink)
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Under services on your BES, right click on the Blackberry server **name** and select Recovery, choose the options that best fit your needs.
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