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Old 05-07-2006, 10:00 PM   #1 (permalink)
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Default For Cingular BIS Users

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I have posted a question concerning the BIS Upgrade on the Cingular RIM Support Forum. Please read this post if you're concerned about any of the limitations of BIS 2.0 as compared to BIS 1.8. My question is in This Post on that forum. If you agree, please provide your support in that thread.

Thanks for your Support.
Rcbjr

Last edited by rcbjr : 05-08-2006 at 06:08 AM. Reason: link edited
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Old 05-07-2006, 11:19 PM   #2 (permalink)
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The link is broken. It redirects me to Microsoft. I think you have too many "http"s in there.
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Old 05-08-2006, 12:20 AM   #3 (permalink)
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And there's a colon missing.

Link should be: http://forums.cingular.com/cng/board...essage.id=8958
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Old 05-08-2006, 06:11 AM   #4 (permalink)
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Thanks for pointing this out. Link has been edited and now works correctly.

Thanks for your Help.
Rcbjr
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Old 05-12-2006, 06:06 PM   #5 (permalink)
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Thumbs down Update

A little update on this. No one from cingular has responded to the referenced post on the Cingular Support Forums. I did log in the the Live Chat feature there and asked abiut the schedule of the roll out on Cingular their initial response was "RIM is responsibel for the roll out, not Cingular". After more discussion, I got no more usefull information. I don't really expect a response now.

Just thought I should keep you updated.
Rcbjr
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Old 05-12-2006, 08:30 PM   #6 (permalink)
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I did the same thing with chat and they told me they have no ida about the BIS and that Yahoo messenger will NOT be supported by them and I should Purchase a thir party app.

Cingular does NOT reply to the forums that I have seen so far and I dont expect them to. So far I have seen NO positives from the customer service... They do NOT CARE. If they did they would update the users they have.

"With Cingular you pay more and get less" just add in "dont give a crap" also.
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Old 05-12-2006, 08:37 PM   #7 (permalink)
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For Cingular to have a forum and for them to ignore legitimate questions is a sign of not caring for your customers. Also why is it so difficult for them to support Yahoo IM and other programs?
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Old 05-13-2006, 07:09 AM   #8 (permalink)
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Quote:
Please read this post if you're concerned about any of the limitations of BIS 2.0 as compared to BIS 1.8.
I've read your post- don't you think you are overreacting?

OK, put it another way: in democracy, majority decides. In business, majority of customers decides.

If you have not seen major outcry from users on T-Mobile, Verizon, Sprint and Nextel about what you call BIS 2.0 limitations- the writings are on the wall: Cingular is going BIS 2.0, sooner or later.

Otherwise, Cingular will be losing blackberry customers to other mobile carriers offering no quota blackberry mailbox, instant Yahoo email on blackberry, and other new features.

What do you think?
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Old 05-13-2006, 08:13 AM   #9 (permalink)
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Actually I don't think I'm overreacting. Not having folder capability, having to rely on some "third party" server farm for long term storage, and the loss of attachment access after thirty days will really decrease my efficiency in using my BB in the manner it is meant to be used. It will probably reqire the additional expense of a hosted BES service, all so that RIM doesn't have the additional expense required to expand their server farm to handle the increased load of their consumer based expansion. And the "advantage" of being able to spoof email accounts doesn't make up for the loss.

I'm not saying that the upgrade shouldn't be offered to those that want it, just don't force it on those that don't and have a need for the capabilities that are being removed.
Thanks for your thoughts though.
Rcbjr

Last edited by rcbjr : 05-13-2006 at 08:20 AM. Reason: added comment
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