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Old 05-08-2006, 08:31 AM   #1 (permalink)
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I have an 8700g with both BES and BIS on T-Mo....

My corporate enterprise uses voicemail quite a bit for communication, and our voicemail system has the ability to take a message, attach it to an email as a .WAV file, and send it to the user.

The beauty of this is that I get my VM on my PC, which is nice for making notes, communicating, etc.

But they also hit my BB, and my BB can't play .WAV files back to me.

So, the question really is how difficult would it be to make a .WAV client for the BB that would play those attachments? Is it even possible?

This would go in the "nice feature to have on BB" column, especially since it's tailored to corporate users, and most VM systems in the enterprise have this capability these days.
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Old 05-08-2006, 09:10 AM   #2 (permalink)
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RIM should be adding this capability as of BES 4.1 SP1, or so the rumor mill states. It was supposed to be available in BES 4.1.
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Old 05-08-2006, 09:15 AM   #3 (permalink)
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I've heard this complaint quite a bit....and even though the 8700 will play .wav files, there is no distiller in the BES to actually convert them. You can modify the BES so that it will correctly mark a .wav as an openable attachment, but when you actually go to open it, it gives an error.

It's not an application that would be written on the handheld per se, it's something on the BES that would have to be written.

Now, assuming for a moment that the BES marked it correctly as an attachment, and just sent the raw data to the handheld and told it to open in the "media player" (kinda like if you navigated to a web page with the .wav on it) then you'd still have to ensure that your phone system put them out in the proper format. Our phone system here puts them into 22Khz format, which the BB can't play anyway, so we'd still be out of luck.

If your phone system can put them into 32, 42, 44, or 48KHz format, then at least the BlackBerry would be technically able to play them, it's just a matter of getting them over to the BB.

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Old 05-08-2006, 10:22 AM   #4 (permalink)
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That's really interesting - I had no idea that the BB could play .WAV files, nor did I realize that it was a limitation of BES. I'll let my IT department know that it's coming for BES.

I'm not sure what the sampling rate is for the voicemail system - I'll look into that. Funny thing though - our VM system CAN convert the VM to text and email it as a regular email, but I don't think we're optioned for that feature.

Thanks!
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Old 05-08-2006, 10:35 AM   #5 (permalink)
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only the 8700 and 7130 models are capable of playing .wav files natively. i'm not sure if RIM is planning a format conversion for the 7100 models, though it would be nice as to not exclude many existing handheld models. heck, having the ability to play the media attachments through the earpiece rather than handheld speaker would be nice enough in itself. would definitely make it compatible with all handhelds rather than just a few newer ones.

another option that may be available is the upcoming media player from Sona Mobile. who knows on that one though.

also, Cisco offers integration with MDS and the handheld to deliver an email with a link to the intranet for you to download and play the voicemail. its a notification and manual retrieval approach, but its really the only one that currently works decently. not sure which VM offering you have though.
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Old 05-08-2006, 01:55 PM   #6 (permalink)
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Cisco's VM was an acquisition they made - I think they bought the Unity platform from Active Voice in Seattle - that was one of the first unified-messaging platforms out there, so it would make sense.

The VM app we use is from Esnatech, and I know it will do everything Unity does for the most part, without having the hangover of Cisco. ($$$$)

How would one actually play a .WAV file right now? It seems that I can see the file and the BB recognizes it as such, but I'm not able to save the attachment for external playback or access it in any other way.
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Old 05-08-2006, 02:41 PM   #7 (permalink)
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Turns out we have 4.1.038 BES. Is that the version with SP1 or has it not come out yet.
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Old 05-08-2006, 03:20 PM   #8 (permalink)
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Quote:
Originally Posted by billy hutchison
Turns out we have 4.1.038 BES. Is that the version with SP1 or has it not come out yet.
SP1 hasn't come out yet. To play a WAV file, you'd have to download it through a URL using an 8700 (if Cingular, the OS would need to be updated) or 7130e (and soon the 7130g). I do not believe WAV files are supported on any other handheld. As for their support through email, it is not currently supported. WAV files are supported using MMS, though (kind of nifty - has a 'PLAY' button at the bottom). I just tested to TMO's BIS and was not given the option to open the attachment (using 8khz and 32khz .wav files).
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Old 08-25-2006, 08:30 PM   #9 (permalink)
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Default 7130e - .wav attached to email

does anyone know if there is now a way to play .wav attachments with a 7130e? verizon knows of none.

my voip sends me emails with voice mails attached in a .wav and i'd love to be able to play them on my bb.

any ideas??

thanx much!
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Old 08-25-2006, 09:39 PM   #10 (permalink)
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Still no way.
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Old 08-26-2006, 07:46 AM   #11 (permalink)
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Ok, I haven't tried this, but it might well be a way around your problem. If instead of mailing the WAV, your voicemail system is instead capable of generating a web page with the WAV on it and mailing you a link (I have seen systems that can do this), then you should be able to listen to it from a web page, provided it is the right sampling rate. Even if your voicemail system can't do it directly, it shouldn't be too hard for your company's web team to implement a system that could do this.

Just a thought. I know, it would be better if the BB could just open a WAV attachment, but this should work.
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Old 09-05-2006, 03:42 PM   #12 (permalink)
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Dang. I really wish RIM or someone would do something about this whole WAV format thing. I too have many customers that get WAV file emails sent to them from their PBX. They all have 8700 series, which play wav files, but the BES doesnt haev a distiller for them. Kinda silly.

anyone else know of a way to play them other than the webpage idea?
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Old 09-05-2006, 05:44 PM   #13 (permalink)
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If you're using MS Exchange and have access to your e-mail via Outlook Web Access you can use the browser on the BB to access your mail and play your VM messages that way...
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Old 09-05-2006, 05:52 PM   #14 (permalink)
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Supposedly the 8100 will have a media player. Perhaps it will become a downloadable application for other Blackberries in the near future.
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Old 09-05-2006, 06:29 PM   #15 (permalink)
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Just in case anyone wanted to know, I just tested it, and sure enough if you have your voicemail system email you a link to a web page with the WAV on it, then you can listen to your voicemail on an 8700 just fine.
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Old 09-06-2006, 12:12 AM   #16 (permalink)
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Quote:
Originally Posted by rambo47
Supposedly the 8100 will have a media player. Perhaps it will become a downloadable application for other Blackberries in the near future.
it's part of the OS. it won't be a downloadable feature. some of the other models (8700, 7130, etc) will have OS 4.2 available at some point in the future. these support .wav files from the BES. there's further discussion of this in various other posts in the BES Admin forum. BES, in its current version (4.1 and higher; possibly some later 4.0 service packs), supports the distillation of .wav files; the handhelds running OS 4.1 and prior do not.
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