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Old 05-08-2006, 04:31 PM   #1 (permalink)
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I am trying to set up a friend's BlackBerry to retrieve her corporate OWA email via BIS, but am not successful. Being a Domino admin with a BES, I don't have a lot of knowledge of the OWA platform.

Basically, to get her email via the web, she does the following...
goes to h t t p : / / w w w . r f m s e r v i c e s .co m
clicks the Email link (h t t p : / / w w w . r f m s e r v i c e s .co m / e x c h a n g e) on the bottom of the homepage
Once she clicks this page it opens a webpage, it brings up an authentication box titled "Connect to 69.115.80.243", in which she uses her username (lpope) and her password and her email comes up

On the BIS setup page, we type in the following info...
URL: tried
h t t p : / / w w w . r f m s e r v i c e s . c o m
h t t p : / / w w w . r f m s e r v i c e s . c o m / e x c h a n g e
h t t p : / / m a i l . r f m s e r v i ce s . c o m /e x c h a n g e
h t t p : / / 6 9 . 1 1 5 . 8 0 . 2 4 3 / e x c h a n g e
h t t p : / / 6 9 . 1 1 5 . 8 0 . 2 4 3 : 3 0 3 1 / e x c h a n g e

E-mail Address: [email address]
E-mail account Name: lpope
User Name: lpope
and her password

She then recieves the error:
A connection could not be established to *URL ENTERED*/lpope. Please check the server name is correct and that the server is available.

Does anyone have any experience with this and could possible point me in the right decision. Thanks!!!
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Old 05-08-2006, 09:17 PM   #2 (permalink)
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Try rfmservices.com/exchange/oma

Add www due to URL post denied.
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Old 05-08-2006, 10:30 PM   #3 (permalink)
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what version of OWA are you using and what carrier/BIS version do you have?

If it's OWA 2003 and you don't have BIS 2.0 it most likely won't work
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Old 05-09-2006, 08:42 AM   #4 (permalink)
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It's weird, becuase on these forums I was told I needed the server name, mailbox name, username and password. Then I get my BB on T-Mobile (BIS 2.0) and went into it, and it asked for my user name and password. I put it in, and boom, it set everything else up for me and I was getting my mail a couple minutes later. The server name I had though and what BIS 2.0 put mail.companyname.com/exchange and my user name was the same login I use on my computer that loads up my desktop and outlook. I dunno if this helped, but I hope it did at least something for you.
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Old 05-09-2006, 09:59 AM   #5 (permalink)
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We had problem setting ours up because we were using SSL on our OWA. Make sure that when she goes to the OWA address in Internet Explorer that it's not redirecting her to an HTTPS OWA site. If it is try adding https://mail.xxx.xxx/exchange to the BIS site.
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Old 05-09-2006, 10:47 AM   #6 (permalink)
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You only need to enter the server name if BIS hasn't seen the server before it remembers so you don't need to input it every time. for example, yahoo! aol gmail etc - lot of ppl use them so all you need to do is enter your email address and password and BIS will do the rest as it knows the format of your username (full email address or just first part) and what the incoming server is
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Old 05-09-2006, 01:10 PM   #7 (permalink)
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Quote:
Originally Posted by BERDucky
You only need to enter the server name if BIS hasn't seen the server before it remembers so you don't need to input it every time. for example, yahoo! aol gmail etc - lot of ppl use them so all you need to do is enter your email address and password and BIS will do the rest as it knows the format of your username (full email address or just first part) and what the incoming server is
Just for clarification, the BIS does a DNS lookup for the mail server (MX record) for the domain being setup.
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Old 05-09-2006, 01:16 PM   #8 (permalink)
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You're an admin and you are posting user info like that out in the open?

Glad you're not my admin.
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