05-09-2006, 08:20 PM
Thumbs Must Hurt
Join Date: Oct 2005
Location: Harrisburg, PA
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| | need help with Email reconciliation
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Until a few weeks ago, My Cingular 8700 worked in the follwoing way:
I would never delete messages on either the BIS or the 8700.
My autoaging on inbox was set to 1 day.
So after 1 day, BIS would delete messages that were 1 day old.. then on the next auto reconciliation - every 20 minutes or so, the 8700 would hit the BIS server and see those messages autoaged(deleted) and since my 8700 was set to MAILBOX wins, it would remove them from my 8700 inbox.
this way I never had to delete anything... messages would come in, after a day autoage, then get delete on BIS, then during autoreconcile, get deleted on the 8700.
It stopped working 3 weeks ago.
I called Cingular, who in turn put me over to RIM. Rim tells me that it should not have worked that way, that messages on the 8700 do not get deleted during autoreconcile... and that autoaging is only for the BIS and when messages autoage on BIS, the deletion of them does not pass to the Blackberry when reconciled... they said the onyl way to have messages deleted on the 8700 is to delete them one by one or choose delete prior.
My question is - doe any of you have it working in the way I described? Because I swear thats how it worked for 9 months then stopped 3 weeks ago.
I never had to delete messages - I would let the autoage take care of keeping things clean on both sides.