Originally Posted by brianemery
I am having an issue at the moment, when I try and activate a BB device (here we have 7730 & 8700 models) and when trying to activate the device, device would stop and display 'Activating'. The following has completed to try and resolve this issue:
Re-set Enterprise Activation password twice.
Deleted and re-created BES4 account.
Created different BES4 account and tried to run Enterprise Activation.
All of the above failed. The only way this was completed was to hard wire the device into the BES4 server and activate it.
Nothing (as far as I can tell, and by what my colleagues within the Systems team have told me) has changed on the BES server.
Anyone come across this one before, and how do we resolve this??
Any help would be great.
I had a similar issue when we had our BES server brought online. Initially it was a licensing issue that we had to sort out (Our SRP ID was a bit whacky), so after we figured that out, We ran intow what you are describing, which was being held up at "activating".
We tried a couple of times to reset and remake the IT Policies, and sure enough, after our fourth attempt of rebuilding the Policy, it started to kick in. We were then able to do OTA and corded synch's and activations. The other thing we also did was install the latest service pack.
If I were you i'd just double check the SRP ID with your carrier, and also check your IT Policies.
Also, which exchange version are you running?
Hope that helps.