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Old 05-15-2006, 11:52 AM   #1 (permalink)
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Unhappy Rotating Hour Glass

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I have a 7100T blackberry that has a rotating hour glass. This has been going on for hours. I've removed/replaced the battery, which did not fix the problem. I also tried connecting it to the desktop manager but can not activate any of the commands (application loader, etc.).
Help!!!
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Old 05-15-2006, 12:02 PM   #2 (permalink)
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Ive had a few do this before. You pretty much have done everything you can to get it back. 1 other thing you can try is to take the battery out and hold down the power button for 20 seconds. Limited success with this.
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Old 05-15-2006, 12:06 PM   #3 (permalink)
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Unhappy Thanks for your reply blackberry_jedi

Unfortunately, this did not work.
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Old 05-15-2006, 12:10 PM   #4 (permalink)
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my advice would be to wipe the OS completely off the BB and load it again. Instructions can be found here: DeadBerry--HELP !

edit: looking back at your post, i saw that you were unable to connect to the DM at all, so I hope you backup your BB regularly or are on BES because you will lose all your data unless you have it backed up

Last edited by digital/blasphemy : 05-15-2006 at 12:17 PM.
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Old 05-15-2006, 12:14 PM   #5 (permalink)
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yes you could use the "javaloader.exe -usb wipe" command if you have the exe file. this will erase everything off the BB and you will have to reload the firmware.
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Old 05-15-2006, 12:16 PM   #6 (permalink)
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Thanks for the feedback. I'm in the process of wiping/reloading & will let you know the results afterwards.
Keep your fingers crossed.
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Old 05-15-2006, 12:28 PM   #7 (permalink)
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Just a heads up that after the wipe. the BB will show error 507. This is normal
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Old 05-15-2006, 01:10 PM   #8 (permalink)
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Quote:
Originally Posted by blackberry_jedi
Ive had a few do this before. You pretty much have done everything you can to get it back. 1 other thing you can try is to take the battery out and hold down the power button for 20 seconds. Limited success with this.

What is the reasoning for holding down the power button for 20 seconds??? Tech support told me to do this as well and did not explain what it does... Doesn't removing the battery do the same thing???
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Old 05-15-2006, 01:18 PM   #9 (permalink)
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Holding down the power button gets rid of any residual charge. Same thing on a pc.
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Old 05-15-2006, 01:20 PM   #10 (permalink)
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Ok... That explains it... Thank you!!!
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Old 05-15-2006, 02:24 PM   #11 (permalink)
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It sounds goofy i know, i usualy tell users to jump on one foot as well. but like steve said you still have a charge on it and opening that connection allows that to flow out. Dropping it in water will do the same ha
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Old 05-15-2006, 06:27 PM   #12 (permalink)
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Thumbs up Rotating Hour Glass ===>> Results

Thanks again for all of your immediate replies to help me on this issue. This site is one of the very best I've found in my technical support arena.

***********************************
Okay, without further adieu, the fix was to reinstall the O/S without choosing the option to "backup the device". It appears to have been a corrupted bberry service I guess.
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Old 05-15-2006, 06:33 PM   #13 (permalink)
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Glad you got it fixed
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Old 05-16-2006, 01:24 AM   #14 (permalink)
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Sweet Avatar Blackberry_jedi.
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Old 05-16-2006, 09:01 AM   #15 (permalink)
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why don't people try tech support for their carrier first?
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