I bought a used 8700c off ebay. I had it set up with Cingular and everything on the phone is perfect except...the person who had the phone before set up and individual email account and I dont have the login and password, I cant get a hold of the person and Cingular wont do anythig for me. So the main feature on the phone is pretty much useless. Can anyone help me? The phone is not stolen and I'm not trying to pull anything shady. I just want to be able to use all the features of the phone!

Create an account and put the pin and IMEI information in and it should cancel his email and add yours.

I wish it was that easy. When you go to create a new account and put in the PIN and IMEI numbers it says that a account allready exist with this phone, please login with correct user name and password.

Ah, I did not know. Good luck getting intouch with the seller. He should just be able to log in and remove the pin and IMEI that you have.

Try again to get a hold of Cingular and explain that you bought it off eBay...maybe they can contact the previous owner for you? (although i doubt it)

Welcome to buying BB's on eBay without research! The previous user will have to call Cingular and cancel they're data package tied to the PIN/IMEI and request the PIN be deleted. Security is great but can be a bummer at times...

If you have contract with Cingular, and you pay them for data and voice, and it is blackberry from Cingular- play dumb with their customer support.

Call Cingular customer support and tell them you want to delete your BIS account. If they ask for PIN and IMEI you have them.

If they ask why- tell them you are getting too much spam and you want to create new account with new email address.

They can do it for you. I don't see why not.

I really don't know if this will work, but you can try it while you're on hold with Cingular!

You should have an icon called "Individual Email Activation". If you don't, check under Settings --> Options. It may appear in the list there or maybe under Advanced Options. I know normally your PIN and IMEI are automatically loaded, but I don't know if it will reset the account on the back end.

If you don't see the icon and the item doesn't appear in Options or Advanced Options, go back to the main screen, hold down the ALT key and click the wheel and select Show All - the icon might be hidden.

Good luck!


J

the icon your talking about JerryD (it's actually "setup email" i believe) is available only w/ BIS 2.0 - Cingular has not upgraded to this yet

I believe the original web client account must be deleted. Just call the provider and once the y see they blackberry is on your account they can delete the old profile.

We they will ask a few questions to confirm who you are, I know with Nexstel I have a password set up and with out it they will nto do anything.

I am a Cingular customer and I have an icon that says "Individual Email Activiation". When I click it it opens the Cingular browser and takes me to a place where I can create a new account or log in to an existing account using a username/password. For the heck of it I selected "Create a New Account", and it told me that my PIN and ESN/IMEI are already associated with an account.