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Old 05-17-2006, 10:25 PM   #1 (permalink)
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Default Link2Exchange service problems

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I had some issues on initial set up with link2exchange on my 8700C, but they were resolved pretty quickly. The first day of use I started getting return e-mails from my e-mail recipients asking why I had changed my e-mail address. After a lengthy hold, I asked link2exchange tech support if they could make my sent from e-mail address match that of my domain address (not XXXX@link2exchange) and whatever change they made disabled my entire account. After 2 more phone calls and a couple of hours of hold time now my 8700 is back to its original out of box configuration with no Link2Exchange support as link2exchange tech support can not get it to activate. After 20 minutes or so of attempting to activate from the BB I get the error message of, "the server is not responding please contact your system admin." I do have a good edge signal so it must be a configuration change problem. So here I am back on tech support hold again for another 41 minutes currently. Maybe the worst part is they keep playing the same 4 songs over and over again!

Their features sound promising, but support is very poor to say the least. Too bad I've wasted so many hours of my time on them.

Sorry for the rant. Is anyone else out there using a similar service that supports showing your business e-mail domain as sent from?

Thanks in advance
Old 05-17-2006, 10:56 PM   #2 (permalink)
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