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Old 05-18-2006, 06:21 PM   #1 (permalink)
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Exclamation Wife's 7520 strange message-help?

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The device has a blank screen and says:

DEVICE IN CAL MODE
S/N MISMATCH RBSNX

V : VIBRATE L: LED B: BUZZER

ESCAPE KEY PRESSED





WHAT DOES THIS MEAN? IS HER 7520 FRIED SOMEHOW?
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Old 05-18-2006, 07:44 PM   #2 (permalink)
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I guess nobody has seen this. Thanks anyway! it is a work device so they will just replace it I suppose if they cannot get it to work.
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Old 05-18-2006, 07:59 PM   #3 (permalink)
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Looks like some kind of test mode. Probably started by some super secret button combination.

I would pop the battery out and let it sit for a minute or two. Then replace the battery and see what happens.

Good luck,
Rob
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Old 05-19-2006, 12:03 AM   #4 (permalink)
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I heard someone else in another thread also say they had this problem. I believe they said their phone was stuck in calibration mode. I don't remember the solution but try searching for the word calibration??
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Old 05-19-2006, 12:04 AM   #5 (permalink)
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Here it is: BB7520 stuck in cal mode ... any suggestions welcomed.
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Old 05-19-2006, 12:13 AM   #6 (permalink)
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And here: Nextel 7520 - Calibration mode?
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Old 05-19-2006, 02:45 PM   #7 (permalink)
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I'll let you all know!
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Old 05-19-2006, 04:33 PM   #8 (permalink)
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tried it with desktop mgr. it will not show it connected. Nothing happens at all. also tried the start, enter and the stqrt and enter. nothing.

at least it is company and will be fixed or replaced. sonner or later.
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Old 05-19-2006, 11:02 PM   #9 (permalink)
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call support man... you should have support from your carrier -- in and out of warranty!
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Old 05-20-2006, 07:49 PM   #10 (permalink)
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she did. The corp IS folks said "me dunno. call nextel" The nextel folks said "me dunno, want a download?" It wont connect so a download is moot.

Next up her local IT calls RIM monday. then I guess she will wait for a new BB from Corporate P-one.
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Old 05-21-2006, 06:22 AM   #11 (permalink)
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One thing I don't love about Nextel support is that they won't conference RIM in on calls a la Cingular.
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Old 05-21-2006, 09:31 AM   #12 (permalink)
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My wife suggested that and was shot down. Seems it would lose face or something for the teenagers at nextel
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Old 05-21-2006, 09:47 AM   #13 (permalink)
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Nextel wouldn't call RIM?? that seems a bit strange - no reason for that
how else are you going to get support if your carrier can't fix it and you're not paying RIM direct (like it sounds her company is doing)

i'd call back and demand to speak w/ RIM if the Nextel rep can't fix it - and make sure you get to their internal BlackBerry tech support ppl
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Old 05-21-2006, 11:02 AM   #14 (permalink)
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That will probably be how her local IS folks procedd. She said they couldnt do it thursday or friday but would try monday. Nextel actually told her they had a lot of the same complaints and thought the network was sending junk out to phones!
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Old 05-21-2006, 11:19 AM   #15 (permalink)
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In my experience for most problems, RIM just walks one through a wipe with jl and a reinstall and then recommends the carrier replace the device.
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Old 05-21-2006, 02:01 PM   #16 (permalink)
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works for us. She just needs one that works for her job. Too many emails of importance and projects that he has to keep her finger on. She is one of two dept mgrs in our area.
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