Originally Posted by johnyyz
My work gave me this BB and neither I or the person who set this up can figure out a solution to a problem that I am experiencing.
Before BB. I had set up filters in Outlook that if Mr.A sent me a message that is directly moved to a folder that I set up for this individual.
Now with BB when a filter is in place I don't receive that message to BB unless I turn off/disable the filter. It comes to my desktop Outlook though(the folder).
My company is using our domain and Exchange server for the BB and I am looking into a way that when a message is sent, it is moved to its folder as well as sent to BB. Is there a way to fix this?
The problem is that you should only be using BB filters to filter what does or does not go to the BB - not where it goes.
What you want to do is change the default FOLDERS the BB monitors or uses. Usually this is done from the Desktop Manager's Redirector settings. By default it will only monitor the Inbox. You'd want to change this to monitor the Inbox as well as the folder Outlook is redirecting Mr. A's email to.
I'm not familiar with how or if full Over The Air sync is required, but I believe this can also be done from the BES if you're on one.