BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-21-2006, 12:04 AM   #1 (permalink)
Talking BlackBerry Encyclopedia
 
li2327's Avatar
 
Join Date: Jan 2005
Location: Philly
Model: 9530
OS: 4.7.0.148
PIN: 30504C7A
Carrier: T-Mobile
Posts: 363
Post Thanks: 0
Thanked 0 Times in 0 Posts
Unhappy Can't get my 7730 working

Please Login to Remove!

I'm hoping you can help. I'm currently using a verizon blackberry 7730. I got it from a friend. I can make voice calls but no data. I have the unlimited data plan. I talk to cs and they told me I don't have any host routing tables, and that I have to install the 4.1 software upgrade to fix the problem. This is where my problem starts. My computer can't seem to connect to my blackberry using my usb. The desktop manager or doesn't detect it. When I go into the control panel, it has a yellow esclamation point on it. I have been trying to get it working for hours. Please help me if you can.
__________________
Facebook: [email address]
Offline  
Old 05-21-2006, 12:46 AM   #2 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 982
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I have a 1 yr old T-Mo 7730 which I no longer use (it's too old to do anything with it), but here's a few things to try.

1) On the BB, go to Options> Host Routing Table>Register Now. This SHOULD reset your Browser, Download Fun (or whatever Verizon calls it), and Set Up Internet Email.

2) On your PC, log into your BB account, click on Set Up Internet Email and click on Send Service Books.

3) I got a confirmation on another forum that there will never be a 4.1 OS upgrade for this model. Whoever told you to upgrade that model doesn't know what they're talking about.

Your best bet is to upgrade because you will have continuous problems with this model if it's doing this now. There's just no way you'll be able to save this phone if something worse happens. Sorry to be the bearer of bad news but like I said, mine is a paperweight now because I can't do anything with it anymore.

Last edited by EricaJ1074 : 05-21-2006 at 01:25 AM.
Offline  
Old 05-21-2006, 08:12 AM   #3 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,806
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

You have multiple problems (Erica - you are missing the root of the problem)...

1) Do you have a BlackBerry Data Plan (I don't care what unlimited plan you have). You must have a BlackBerry Data Plan. No substitutions allow. Without a BlackBerry Data Plan all you will have is voice and data. The top line of the 7730 must read "GPRS". Call T-Mobile.

2) This has NOTHING TO DO WITH OS 4.1. You need the BlackBerry Data Plan.

2) Uninstall Desktop Manager from your PC. There is a document on how to completely remove it on the RIM web site.

Do those two things and see what happens.
Offline  
Old 05-21-2006, 09:44 AM   #4 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7290
Posts: 682
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

also, if you DO have the BlackBerry Data plan what version of the software do you already have on your handheld? (look under optsions -> about)

if it's 3.6 or lower you need to go into "network" to do a register now
if i'ts high you go under "host routing table"
Offline  
Old 05-21-2006, 09:45 AM   #5 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,806
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

All the registering does nothing if there is no BlackBerry Data Plan on the account....
Nothing.
Offline  
Old 05-21-2006, 10:53 AM   #6 (permalink)
Thumbs Must Hurt
 
Join Date: Dec 2005
Location: Rhode Island
Model: 8820
Carrier: T-Mobile
Posts: 107
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by li2327
I'm hoping you can help. I'm currently using a verizon blackberry 7730. I got it from a friend. I can make voice calls but no data. I have the unlimited data plan. I talk to cs and they told me I don't have any host routing tables, and that I have to install the 4.1 software upgrade to fix the problem. This is where my problem starts. My computer can't seem to connect to my blackberry using my usb. The desktop manager or doesn't detect it. When I go into the control panel, it has a yellow esclamation point on it. I have been trying to get it working for hours. Please help me if you can.

Just one question: How do you have a 7730 on Verizon? It is a GPRS device.
Offline  
Old 05-21-2006, 11:00 AM   #7 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7105t
Posts: 982
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

That's also what I was thinking. Mine was on T-Mobile.
Offline  
Old 05-21-2006, 11:02 AM   #8 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: i5s
Carrier: AT&T
Posts: 27,806
Post Thanks: 33
Thanked 441 Times in 381 Posts
Default

I assumed (oops) that the OP has a Verizon 7750 and not a 7730 - but everyone here is right; there is no Verizon 7730.
Offline  
Old 05-21-2006, 08:26 PM   #9 (permalink)
Talking BlackBerry Encyclopedia
 
li2327's Avatar
 
Join Date: Jan 2005
Location: Philly
Model: 9530
OS: 4.7.0.148
PIN: 30504C7A
Carrier: T-Mobile
Posts: 363
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks for the replies. To answer all questions, I put the wrong model number, it's a 7750 verizon blackberry, and yes I have the blackberry unlimited data plan which is 44.99 added to my voice plan of 39.99. I have been on with tech support 3rd level all day, trying to register my device. They finally said there's nothing they can do, I have to have my device replaced. For some reason, the device won't register with the blackberry server.
__________________
Facebook: [email address]
Offline  
Old 05-21-2006, 09:27 PM   #10 (permalink)
Thumbs Must Hurt
 
Join Date: Mar 2006
Model: 9000
Carrier: AT&T
Posts: 154
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Was this BB ever set up on a BES? If so, there could be an IT policy that is getting in the way.
Offline  
Old 05-22-2006, 05:38 AM   #11 (permalink)
No longer Registered.
 
greggebhardt's Avatar
 
Join Date: Jan 2005
Location: Jacksonville, FLorida
Model: 9000!
PIN: NOT!
Carrier: AT&T
Posts: 3,762
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Do not know if it will help but a Radio Reset go a long way!
Offline  
Old 05-22-2006, 02:48 PM   #12 (permalink)
Talking BlackBerry Encyclopedia
 
li2327's Avatar
 
Join Date: Jan 2005
Location: Philly
Model: 9530
OS: 4.7.0.148
PIN: 30504C7A
Carrier: T-Mobile
Posts: 363
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Thanks guys. The person I bought the 7750 from gave me my money back and I got a 7250 and all is well. Everything worked like a charm!
__________________
Facebook: [email address]
Offline  
Old 05-22-2006, 02:52 PM   #13 (permalink)
No longer Registered.
 
greggebhardt's Avatar
 
Join Date: Jan 2005
Location: Jacksonville, FLorida
Model: 9000!
PIN: NOT!
Carrier: AT&T
Posts: 3,762
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Quote:
Originally Posted by li2327
Thanks guys. The person I bought the 7750 from gave me my money back and I got a 7250 and all is well. Everything worked like a charm!
Well, welcome to the BB Club!
Offline  
Old 05-22-2006, 02:56 PM   #14 (permalink)
Talking BlackBerry Encyclopedia
 
li2327's Avatar
 
Join Date: Jan 2005
Location: Philly
Model: 9530
OS: 4.7.0.148
PIN: 30504C7A
Carrier: T-Mobile
Posts: 363
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Now for my next question. Is there a yahoo messenger app that actually uses graphical smileys. I'm currently using verichat, tried, im+ and webmessenger but both of those only use text smileys, and for some reason the free yahoo messenger from the blackberry homepage won't even load.
__________________
Facebook: [email address]
Offline  
Old 05-22-2006, 03:57 PM   #15 (permalink)
Thumbs Must Hurt
 
Join Date: Apr 2006
Location: Washington, DC
Model: 8700g
Posts: 152
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yea, it's down right now, but it does use smileys.
__________________
http://proudreptile.com
Offline  
Old 05-22-2006, 08:26 PM   #16 (permalink)
Talking BlackBerry Encyclopedia
 
li2327's Avatar
 
Join Date: Jan 2005
Location: Philly
Model: 9530
OS: 4.7.0.148
PIN: 30504C7A
Carrier: T-Mobile
Posts: 363
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yahoo messenger from the blackberry site is now working. I downloaded it and it's working fine.
__________________
Facebook: [email address]
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.