BlackBerry Forums Support Community               

Closed Thread
 
LinkBack Thread Tools
Old 05-22-2006, 01:52 PM   #1 (permalink)
New Member
 
Join Date: May 2006
Model: 7510
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Red face Redirector Troubles

Please Login to Remove!

I know nothing about BB's. I am getting my feet wet troubleshooting issues with redirector though. We are a SMB and only one BB user. The Redirector is forwarding Outlook 2003 email to the BB. All of a sudden it stopped doing this. I've checked everything in the setup and all looks fine. Does anyone have suggestions. It's running v3.6. I thought I'd go to Nextel and download the latest version to see if this helps.
Help, please! Inexperienced and wanting to learn on a short time schedule.
Offline  
Old 05-22-2006, 02:04 PM   #2 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,819
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Is your e-mail server Exchange? Redirector, which is VERY old technology, only works with Exchange and Outlook.
Offline  
Old 05-22-2006, 02:46 PM   #3 (permalink)
New Member
 
Join Date: May 2006
Model: 7510
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default Redirector Troubles

I am using exchange The BB is a 7510. I know it's old technology but we only have the one user, so it's not cost effective to use BES.
Offline  
Old 05-22-2006, 02:49 PM   #4 (permalink)
Grumpy Moderator
 
NJBlackBerry's Avatar
 
Join Date: Aug 2004
Location: Somewhere in the swamps of Jersey
Model: iPh6
Carrier: AT&T
Posts: 27,819
Post Thanks: 33
Thanked 442 Times in 382 Posts
Default

Perhaps investigate a hosted BES solution... There are several mentioned on the boards.
Offline  
Old 05-22-2006, 03:36 PM   #5 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7290
Posts: 682
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

have you tried updating the Desktop Manager software to the newest version? you can download this from RIM's site
Offline  
Old 05-22-2006, 03:50 PM   #6 (permalink)
New Member
 
Join Date: May 2006
Model: 7510
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

I went to a spot here on this website and it directed you to the provider for updates. I went to Nextel and downloaded the desktop mgr. to v4.0. I updated it and forced a synch. It still doesn't forward. The user doesn't have the CD to uninstall redirector and reinstall or I'd do that next.
Offline  
Old 05-22-2006, 03:56 PM   #7 (permalink)
CrackBerry Addict
 
Join Date: Apr 2006
Model: 7290
Posts: 682
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

you've made sure redirector states it's running? have you tried creating a new outlook MAPI profile and associating the redirector to this?
Offline  
Old 05-22-2006, 03:59 PM   #8 (permalink)
New Member
 
Join Date: May 2006
Model: 7510
Posts: 5
Post Thanks: 0
Thanked 0 Times in 0 Posts
Default

Yes, the redirector is running. I've not created the outlook mapi and associated it to the redirector. How would I do this?
Offline  
Closed Thread


Thread Tools

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

vB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On





Copyright 2004-2014 BlackBerryForums.com.
The names RIM and BlackBerry are registered Trademarks of BlackBerry Inc.