05-24-2006, 02:34 PM
Join Date: May 2006
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I am sure everybody that participates in these forums has a good idea about what monitoring and I just wanted to add my 2 cents to the discussion.
To me any monitoring solution should timely alert me when there is a problem with the hnadheld or the infrastructure and if it can,resolve the problem or atleast recommend a solution to the problem.
Though this may seem simple, there are many variables that are contextual.
Timely can mean ( as some of you have pointed out) whenever an outage happens or within 2 hours after an outage or to some mission critical systems it could mean an early warning as the system starts to degrade.
Alert could mean visual display, email, sms, pin, snmp,opena trouble ticket or other notification or in some cases an inference made due to a non-occurrence.
Infrastructure could mean just handheld, BES or the entire messaging infratructure.
Problem can mean outage, or degradation of services or non-compliance of an SLA.
Resolution could mean repairing or restarting the service or failover.
(Monitoring solutions also help in capacity planning and other maintenance aspects, but that is another day)
Hence monitoring needs are contextual.
The need for monitoring software is based on many factors
1. The number of blackberry users.
2. How mission crictical is the blackberry usage
3. The resources allocated to manage the blackberry environment.
4. The expertise available in house
More the number of users, the bigger the infrastructure needed and more likely problems occur and more resources are needed to manage your infrastructure and handle issues.
If blackberry usage is mission critical, then one needs a quicker turnaround time to fix the problem or an early warning to take care of the symptom before it escalates. Failover systems need to be in place so that service is not interrupted.
If enough resources in terms of (hu)man power and/or time and people with the right skills, then one could do without a thirdparty solution by using those resources to handle day to day administration needs as well as building and supporting inhouse monitoring tools. Good inhouse solutions were presented at WES 2006. These solutions developed over years seemed to satisfy their needs. They had the time, resources and expertise to do their job. This is a typical make v/s buy decision that a company has to make base on whether they have adequate resources to manage their blackberry environment.
A third party monitoring solution that fits your needs helps take care of the mundane tasks and helps provide better quality of service with fewer resources.