I've been in the software design business for most of the last 20 years, and that's the single most important skill I've learned: don't let the client get carted away by daydreams of all the blue-sky things they'd like
to have; keep them grounded in what they need
, and what extras will cost them.
The same lessons apply to users of BlackBerry's, from a lot of the postings I've seen whilst prowling around the forum since I got mine (all of 2 days ago :-).
There are, it seems, 3 major groups of BlackBerry users:
- Corporate users
The Corporate audience--to the extent that it excludes the geek who convinced the company it would be a Pretty Neat Idea to go BB--by and large sees the unit as a tool to get work done more efficiently. These will not be the people on whose handsets you will see 32MB taken up by third-party apps.
But that's ok. It is because there are lots of corporations that the things exist at all, which makes happy the Geeks, which group I'll admit to being in.
Geeks are usually either onesy owners, who (typically) get BIS from their carrier, or the administrator of a BES for a corporation (I suspect that audience is about 60/40 geeks).
We're the people who stretch the devices beyond all possible limits; the ones who have 3 IM clients and 4 RSS readers loaded at any given time. The ones who serve as unpaid gamma testers for everyone else on new releases of the OS.
We're also the ones the carriers hate, because a) we know more than they do, and b) we don't fit into their patterns.
Unlike the Corporate people, for whom the major expectation to manage is probably Complexity, ours are Performance, Services, and Price.
We always want more... except on price.
Lastly, there are the Civilians. This is probably the smallest group in the BlackBerry Nation; it's much smaller than the similar group in, say, the Nextel Nation: the functionality of Direct Connect is much more applicable to the average person than that of a BlackBerry.
I really couldn't tell you what they expect; it's been so long since I've been one.
But a lot of the complaints that I see people post on the forums seem to me to be based on going in with your expectations misadjusted. Certainly, there are some things which are probably objectively not up to snuff about the BlackBerry Experience by anyone's measurement.
But it would probably be good, too, before posting, to stop and think about what it is you're really irked about, if you are.
And if you don't own a CrackBerry yet, do a little research, and see what you're getting yourself into. :-)